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Intercept X

Victoria Ree over 1 year ago

Hi guys, I'm unable to download and install Intercept X using NFR licenses. what could be the problem

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0 Gladys over 1 year ago

Hi Victoria Ree ,

Thank you for reaching out to our Sophos Community Forum. May I know what's your subscription and the device you're trying to install it to? Can you also share a screenshot of the error message if there's any?

Gladys Reyes

Global Community Support Engineer
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0 Gladys over 1 year ago

Hi Victoria Ree ,

Thank you for reaching out to our Sophos Community Forum. May I know what's your subscription and the device you're trying to install it to? Can you also share a screenshot of the error message if there's any?

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 Victoria Ree over 1 year ago in reply to Gladys

Hi Gladys

with the subscription we are authorized partner, the device is windows. There isn't error message, the option for downloading the Endpoint Protection.
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0 Gladys over 1 year ago in reply to Victoria Ree

Hi Victoria Ree ,

Do you mean that there's no option to download the SophosSetup.exe from Sophos Central? As Glenn mentioned below, have you checked with our Customer Care if the NFR license is already activated in your account?

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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