Intercept X

Hi Victoria Ree ,

Thank you for reaching out to our Sophos Community Forum. May I know what's your subscription and the device you're trying to install it to? Can you also share a screenshot of the error message if there's any?

Hello Victoria,

Thank you for reaching the community forum.

By any chance, have you checked with our customer care if the NFR license is already activated in your account? 

If not? Then you can reach them, or you can reach your Account manager to activate this one. Once activated, you can refer to this YT vid on how to create an MSP customer 

Hi Gladys

with the subscription we are authorized partner, the device is windows. There isn't error message, the option for downloading the Endpoint Protection.

Hi Victoria Ree ,

Do you mean that there's no option to download the SophosSetup.exe from Sophos Central? As Glenn mentioned below, have you checked with our Customer Care if the NFR license is already activated in your account?