This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

unable to install endpoint on windows 10



This thread was automatically locked due to age.
Parents
  •   As Glenn mentioned, it would be easy for us to investigate if you could share the cloud installer log

    Ismail Jaweed Ahmed (Ismail) 
    Senior Professional Service Engineer

  • Thank you All for sharing your inputs on this community Thread.  is right about this. There’s an Internal conversation about these errors that can be found on these lines below. Our dev team is aware of it, and a workaround is what has been shared in this community thread. 

    2022-08-30T14:19:16.3709884Z INFO : No policy assignment command; wait for policy to render
    2022-08-30T14:19:21.3862777Z ERROR : RegisterCommand::onRun standard exception: Failed to retrieve policy within 900 seconds
    2022-08-30T14:19:21.3862777Z INFO : Command 'Register' completed with failure with reboot code '0' and error message 'Could not register with Sophos Central'.
    2022-08-30T14:19:21.3862777Z ERROR : Installation failed. 


    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Thanks for all your help, I can confirm the workaround has solved the problem.

Reply Children