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Santosh Singh As Glenn mentioned, it would be easy for us to investigate if you could share the cloud installer log
Ismail Jaweed Ahmed (Ismail)
Senior Professional Service Engineer
Thank you All for sharing your inputs on this community Thread. IsmailJaweed is right about this. There’s an Internal conversation about these errors that can be found on these lines below. Our dev team is aware of it, and a workaround is what has been shared in this community thread.
2022-08-30T14:19:16.3709884Z INFO : No policy assignment command; wait for policy to render
2022-08-30T14:19:21.3862777Z ERROR : RegisterCommand::onRun standard exception: Failed to retrieve policy within 900 seconds
2022-08-30T14:19:21.3862777Z INFO : Command 'Register' completed with failure with reboot code '0' and error message 'Could not register with Sophos Central'.
2022-08-30T14:19:21.3862777Z ERROR : Installation failed.
Thank you All for sharing your inputs on this community Thread. IsmailJaweed is right about this. There’s an Internal conversation about these errors that can be found on these lines below. Our dev team is aware of it, and a workaround is what has been shared in this community thread.
2022-08-30T14:19:16.3709884Z INFO : No policy assignment command; wait for policy to render
2022-08-30T14:19:21.3862777Z ERROR : RegisterCommand::onRun standard exception: Failed to retrieve policy within 900 seconds
2022-08-30T14:19:21.3862777Z INFO : Command 'Register' completed with failure with reboot code '0' and error message 'Could not register with Sophos Central'.
2022-08-30T14:19:21.3862777Z ERROR : Installation failed.
Glad it is resolved. It's a pleasure assisting you :)
Have a good one.
Ismail Jaweed Ahmed (Ismail)
Senior Professional Service Engineer
