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Central.Sophos - "One moment while we sign you in..."

I was recently added as an Admin for my client sophos account and am unable to sign in as referenced in these threads:

https://community.sophos.com/intercept-x-endpoint/f/discussions/81452/unable-to-login

https://community.sophos.com/intercept-x-endpoint/f/discussions/112568/unable-to-login-to-sophos-central

Tried multiple work stations and cleared cache/cookies but no success. I shouldn't have to have a new account created since it was just made should I?

Any help on this would be great.

Thank you.

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Top Replies

Sophos User4609 over 3 years ago in reply to LHerzog +2 verified

Changing my bookmark from https://central.sophos.com/manage/dashboard / to https://central.sophos.com/ solved the login problem for me.

0 Yashraj S over 3 years ago

Hi Stamm Tech,

Thanks for reaching out to us on Sophos Community! Can you please confirm that there’s no other Sophos Central account associated with your email address?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 LHerzog over 3 years ago

I can tell you I have the same issue for a long time now.

I use this URL (https://central.sophos.com/manage/dashboard) in a bookmark to go to Central. In my case I just hit my bookmark in browser again after I see this message.

Then I can enter the Central management page.
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+2 Sophos User4609 over 3 years ago in reply to LHerzog

Changing my bookmark from https://central.sophos.com/manage/dashboard/ to https://central.sophos.com/ solved the login problem for me.
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0 LHerzog over 3 years ago in reply to Sophos User4609

can confirm this - so easy :-)

After that, the dashboard received a slightly different URL with an "overview" added in the path: https://central.sophos.com/manage/overview/dashboard
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