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Central.Sophos - "One moment while we sign you in..."

I was recently added as an Admin for my client sophos account and am unable to sign in as referenced in these threads:

https://community.sophos.com/intercept-x-endpoint/f/discussions/81452/unable-to-login

https://community.sophos.com/intercept-x-endpoint/f/discussions/112568/unable-to-login-to-sophos-central

Tried multiple work stations and cleared cache/cookies but no success. I shouldn't have to have a new account created since it was just made should I?

Any help on this would be great.

Thank you.

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Sophos User4609 over 3 years ago in reply to LHerzog +2 verified

Changing my bookmark from https://central.sophos.com/manage/dashboard / to https://central.sophos.com/ solved the login problem for me.

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0 LHerzog over 3 years ago

I can tell you I have the same issue for a long time now.

I use this URL (https://central.sophos.com/manage/dashboard) in a bookmark to go to Central. In my case I just hit my bookmark in browser again after I see this message.

Then I can enter the Central management page.
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+2 Sophos User4609 over 3 years ago in reply to LHerzog

Changing my bookmark from https://central.sophos.com/manage/dashboard/ to https://central.sophos.com/ solved the login problem for me.
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0 LHerzog over 3 years ago in reply to Sophos User4609

can confirm this - so easy :-)

After that, the dashboard received a slightly different URL with an "overview" added in the path: https://central.sophos.com/manage/overview/dashboard
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0 LHerzog over 3 years ago in reply to Sophos User4609

can confirm this - so easy :-)

After that, the dashboard received a slightly different URL with an "overview" added in the path: https://central.sophos.com/manage/overview/dashboard
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