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Big Sur system updates slow down with Sophos Endpoint

Hey guys,

Sophos Endpoint slows down the system update tremendously, can you observe the same? Do you have a solution for this?
Big Sur 11.3 or 11.3.1 to 11.4 / Sophos Endpoint 10.0.4 or 10.1.0 / same results. Deleting Sophos speeds up the system update.

Thanks in advance,
Michael

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0 Yashraj S over 3 years ago

Hi mickl089,

Thanks for reaching out to us on Sophos Community! Which Mac device are you using? It'd be great if you can provide more details regarding the system updates slowing down.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 3 years ago

Hi mickl089,

Thanks for reaching out to us on Sophos Community! Which Mac device are you using? It'd be great if you can provide more details regarding the system updates slowing down.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 mickl089 over 3 years ago in reply to Yashraj S

We only have MacBooks Pro here, 13 or 16, from 2018 to 2020 - same issues on many devices. But this only happens since Big Sur, same problems from 11.31 to 11.4 upgrade or 11.2.3 to 11.4...
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0 Vigneswara Rao over 3 years ago in reply to mickl089

Do we have a solution for this? my company just onboarded to Sophos solutions and we are plagued with this issues. Need help urgently.
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0 Vigneswara Rao over 3 years ago in reply to Yashraj S

Do we have a solution for this? my company just onboarded to Sophos solutions and we are plagued with this issues. Need help urgently.
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0 Brian1941 over 3 years ago in reply to Vigneswara Rao

This happens to me every time I do a Big Sur update, it goes on and on for hours. My solution is to uninstall, update, the reinstall. That way then update takes about 15-30 minutes instead of many hours. This is not a solution however.
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0 Vigneswara Rao over 3 years ago in reply to Brian1941

don't we have a proper fix from Sophos? looks like nobody is responding here.
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0 Wayne Folta over 3 years ago in reply to Brian1941

I'd noticed crazy-long updates as well. The last time, on one laptop, I tried doing the Admin Login thing (which I have enabled from Sophos Central) and then disabling everything "for debugging". It sped things up considerably, and it comes back up when everything's done, so I think you don't have to actually uninstall it.
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0 Brian1941 over 3 years ago in reply to Wayne Folta

I tried disabling all of those options too and that didn't work for me unfortunately. I looked in the activity monitor and the Sophos processes were just as active with the disabled features as when they were activated.
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0 Wayne Folta over 3 years ago in reply to Brian1941

I might've disabled during an update rather than before. (Not sure that this would make a difference.)
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0 Yashraj S over 3 years ago in reply to Yashraj S

Hi everyone,

I'd recommend all of you update to the latest version of the Sophos Central Mac Endpoint, v10.1.4, and see if you're still facing these issues.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Wayne Folta over 3 years ago in reply to Yashraj S

10.1.4 was automatically updated to a couple of weeks ago. I can't remember if that was before or after the update in question.
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