I'd like to know if anyone else has experienced this yet. I've had 4 customers now with HP Machines that have had issues with there PC performing incredibly slowly (basically unusable), the issue seems to be this new HP Wolf Security Bloatware that HP have pushed out. I believe it's conflicting with the Sophos Agent, I've only seen it happen on machines with Sophos running. As soon as HP Wolf Security is uninstalled the PC returns to normal.
Has anyone else experienced the same thing? It's annoying that HP just push this stuff out and break things.
Hi David Neblett,
Yes, has been identified already that HP Sure sense causes this. You may refer to this Community post. If Hp Sure sense is installed on the HP device it’ll automatically call the other…
Best create a windows 10 memory stick and run it on all new HP PCs remove all partitions and a fresh reload of windows, the PC will run much faster and then you can install your corporate software free from additional bloatware.
I noticed this when a customer purchased an upgraded SSD the reloaded HP PC was so much faster and responsive and now do this to all new HP PC. #TopTip
You might look for the https://community.sophos.com/intercept-x-endpoint/f/recommended-reads/126606/fonts thread and i am sure it will help you in solving the issue.
Slows PC to grinding halt. disabled and uninstalled HP Wolf Security on multiple computers.
Also raised the issue with my channel exec and regional team to spread the word.
Ok for a fresh install, but this is not helping if it is rolled out in a HP update, why not simply block the app?
Per HP support if you have the ":HP Support Assistant" configured to install important and optional updates it will install Wolf even if Sure Sense is not installed. I have not verified this but since you cannot install Sophos with Sure Sense installed, I asked about how it would get installed. This was the only answer that they had to explain the situation.
Correct: it will install as an HP update. I have pc's with Sophos installed an running where suddenly HP wolf is installed too and they stop performing..