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Re-register computers that have "fallen out"

Hi,

So basically, for one reason or another I've found now that we have several computers that have Sophos installed but they are no longer available in the Sophos Central.

Currently we have a few of our users sitting remote who's computers are now no longer in the system. I need to be able to reinstall/re-register the computer in Sophos Central without knowing the Tamper Protection password and for obvious reasons it needs to be done remotely through our deployment tool.

I cannot find any of these machines under Logs & Reports > Recover Tamper Protection passwords so I'm out of luck there. Is there any way to proceed?

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0 Shweta over 3 years ago

Hi Sophos User11

You can re-register the endpoints with the help of the steps mentioned in this link.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 3 years ago

Hi Sophos User11

You can re-register the endpoints with the help of the steps mentioned in this link.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

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0 Sophos User11 over 3 years ago in reply to Shweta

Hi,

Thank you, but step 2 of that article says to go to "Logs & Reports > Recover Tamper Protection passwords" and I wrote in my post that I can't find the computers there.
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0 Shweta over 3 years ago in reply to Sophos User11

Hi Sophos User11

You can recover the tamper protection as mentioned in the link. You can also try to re-install the endpoint with switch SophosSetup.exe --registeronly

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

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0 Sophos User11 over 3 years ago in reply to Shweta

Thank you, I'll follow the advice and see what I can do. Appreciate the help!
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