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Hi Everyone,There are many instances when the user accidentally deletes the device from the central dashboard, and the machine has Sophos endpoint installed. However, it does not report to the central dashboard.
Deleting the device from the Sophos central dashboard does not uninstall the Sophos endpoint on the machine. To uninstall Sophos, please follow the steps mentioned in this article, which need to be performed after disabling tamper protection.
You will be able to view the list of the deleted endpoints by clicking on View Password Details.Note: If the device name is not showing under recover tamper protection password, you will need to recover the tamper password with the help of this article.
Windows 7 and later: C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist
Windows XP: %ALLUSERSPROFILE%\Application Data\Sophos\Management Communications System\Endpoint\Persist
In my experience I also found it simpler to reinstall the endpoint after step 3 with the command line parameter --registeronly. This doesn't uninstall the software or reinstall it, it simply reregisters…
In my experience I also found it simpler to reinstall the endpoint after step 3 with the command line parameter --registeronly. This doesn't uninstall the software or reinstall it, it simply reregisters the machine to Sophos Central.