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No Pop up Notifications to Complete Privacy and Security Permissions on macOS

I am new Sophos user. I want to make sure I am allowing all the necessary permissions in macOS 10.15 on installation of the Sophos installer. I allow the installer to run in System Preferences>Security and Privacy but am never prompted with a pop notification shown in the first image of this support article (included below as well): https://support.sophos.com/support/s/article/KB-000039014?language=en_US

I would prefer to not have to pull the necessary agents and helpers from the Sophos directory in /Library every time I install the endpoint software on a system. Is there a reason why I am not seeing the "Action Required" notification upon installation? Note: I have allowed notifications from Sophos in the notification preferences.


Thanks for any help you can offer



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  • Hi ,

    By any chance are you able to install the endpoint successfully on the system? I'm suspecting that the reason as to why "required action" is not showing was due to mac kext permission issue.
    Can you applying this below steps. and let us know for the status.


    Boot into macOS Recovery mode.
    Open Terminal.
    Run the command: /usr/sbin/spctl kext-consent add 2H5GFH3774
    Reboot the affected Mac

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Hi GlennSen,

    Thank you so much for reaching out. I followed your instructions and ran that command from terminal in recovery mode. When I rebooted, I was still not prompted by the pop up notification that would allow me to finish authorization the OS permissions for Sophos. I did not notice any changes to the permissions settings under System Preferences>Privacy&Security.

    I would happy to troubleshoot further if you have any other suggestions.

    Thanks again!

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  • Hi 

    Even after providing the Kext permission if you are still seeing the issue, could you please confirm if the privacy setting has been configured successfully? Please check this link to confirm if the security permissions have been configured. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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