Sophos Central Login not possible

Hi Gabriel,

Sophos Central login works for me for:

• central.sophos.com/manage/login
• cloud.sophos.com

Please be aware that you have different accounts for Central and your Sophos ID. You cannot login with your Sophos ID into Sophos Central except when you have created accounts on both platforms with the same credentials (which is kind of unsecure, as you should use on every platform different credentials).

When trying to authenticate on the XG with Sophos Central, use the Sophos Central credentials and not the Sophos ID.

Thanks

Hi Intrusus,

confirmed, while i create a sophos central account following window is hanging and not proceeding the account creation:

And why does it say login with your sophos ID?

when I enter https://central.sophos.com/manage/login I get always redirected to

https://login.sophos.com/login.sophos.com/oauth2/v2.0/authorize?p=B2C_1A_signup_signin_with_federation&client_id=6393a2fc-4a6b-4dce-989a-db1f013688da&redirect_uri=https%3A%2F%2Fcentral.sophos.com%2Fmanage%2Flogin%2Fazureb2c&scope=openid&response_type=id_token&prompt=login 

Thanks for clarfiying. For my understanding Sophos ID should be the central entity to login from all portals since the unification.

Yeah, when I try to use my SophosID and not my Sophos Central account it's the same:

So, I think it's still different here although they wanted to implement this idea of a unique Sophos ID, but you're right - the form is kind of misleading the user here.

If the "Einen Augenblick bitte..." alert still is displayed and you can't continue and you also don't get a verification mail, please try to use a different browser, allow third-party cookies by adding an exception for *.sophos.com and also verify that no scripts, etc. are getting blocked.

If you are still facing this error, I can create a new trial account and check out if it's the same problem for me. Just provide feedback if it works or not

Cheers

Creating a new Sophos Central account worked fine.
Thanks for your support.

emmosophos could you investigate or clarify, why the sign in form on cloud.sophos.com suggests to sign in with a Sophos ID? This leads to misunderstanding as the Sophos Central Account is a different pair of credentials than the Sophos ID at id.sophos.com or for community.sophos.com. Maybe you can forward this to the Central Product team. Thanks!

emmosophos could you investigate or clarify, why the sign in form on cloud.sophos.com suggests to sign in with a Sophos ID? This leads to misunderstanding as the Sophos Central Account is a different pair of credentials than the Sophos ID at id.sophos.com or for community.sophos.com. Maybe you can forward this to the Central Product team. Thanks!

Hello Intrusus,

When trying to access Sophos Central, you should see a Sign-in with Microsoft banner.

When trying to access to Sophos ID (My Sophos) this banner shouldn't show, from here you should be able to access MySophos, Sophos Community, and Support Portal.

I agree that this might cause some confusion, so I have passed your feedback to the Central Team.

Regards,