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Device Not Found

I am trying to re-install Sophos Endpoint on a computer. When I go to SERVICES.MSC on the computer, the Sophos items are grayed out. I tried to uninstall and I got the message "Tamper Protection must be disabled." The device does not show up on the list when I go to the Sophos dashboard. How do I fix this problem?

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  • I ended up using the Sophos Zap application and re-installed the program. When I went into Safe Mode and did all the steps the Sophos items in Services were still grayed out. I tried to uninstall the program after doing all the steps and I got the message "Uninstallation failed. Update is currently in progress. Please wait for the update to finish." Thank you for the steps and the application.

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