This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Device Not Found

I am trying to re-install Sophos Endpoint on a computer. When I go to SERVICES.MSC on the computer, the Sophos items are grayed out. I tried to uninstall and I got the message "Tamper Protection must be disabled." The device does not show up on the list when I go to the Sophos dashboard. How do I fix this problem?



This thread was automatically locked due to age.
Parents
  • I went to the Recover Tamper Protection link and the device was not there. I thought that if I ran a scan using Sophos Endpoint Agent it would be picked up but it wasn't.

  • This is strange, indeed.

    Please do the following:

    1. On the affected device, go into Intercept X and check the About Page and Click on Update Now
    2. Check then if your device is displayed on Sophos Central
    3. If not displayed there: Check the device status on Intercept X at About > Run Diagnostic Tool. Look if there is a warning or an error displayed

    Please provide feedback, then we can investigate further. Slight smile

    Thanks

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

Reply
  • This is strange, indeed.

    Please do the following:

    1. On the affected device, go into Intercept X and check the About Page and Click on Update Now
    2. Check then if your device is displayed on Sophos Central
    3. If not displayed there: Check the device status on Intercept X at About > Run Diagnostic Tool. Look if there is a warning or an error displayed

    Please provide feedback, then we can investigate further. Slight smile

    Thanks

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

Children