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504 / 8001 MCS Client intermittently timing out connecting to mcs-push-server-eu-central-1.prod.hydra.sophos.com

LHerzog

There seem to be issues on the Sophos Coud Server mcs-push-server-eu-central-1.prod.hydra.sophos.com.

Can sophos please confirm, the server is running as fast as it should and that this issue is not server side? Please do not simply point to the https://centralstatus.sophos.com/ page - this is green.

Over the day we have many 8001 Errors in event log and the Sophos Agent reports Gateway Timeout 504.

The requests go through a SG Webfilter that does no HTTPS interception, and so no AV scanning of HTTPS, it does only logging and category checking. Also you can see that there are all Exceptions set for the Sophos URLs: exceptions="av,sandbox,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size,patience"

The internet connection is fast and available during that times.

Look here, some of the requests take over 2200 seconds for a size of only 53446 bytes!

FAIL 2020:11:10-13:02:36 dnstime="630" aptptime="89" cattime="0" avscantime="0" fullreqtime="2242635532"

FAIL 2020:11:10-13:02:36 dnstime="7271" aptptime="60" cattime="0" avscantime="0" fullreqtime="2237909027"

OK 2020:11:10-13:04:49 dnstime="4382" aptptime="60" cattime="0" avscantime="0" fullreqtime="60029834"

OK: 2020:11:10-13:04:49 dnstime="1" aptptime="76" cattime="0" avscantime="0" fullreqtime="60055172"

FAIL: 2020:11:10-13:27:08 dnstime="1163" aptptime="88" cattime="0" avscantime="0" fullreqtime="1472177632"

 

A normal web request of the Sophos Client usually only takes about 6 seconds:

(https://tf-edr-message-upload-eu-central-1-prod-bucket.s3.amazonaws.com) dnstime="5184" aptptime="60" cattime="0" avscantime="0" fullreqtime="6079874"

Logs for the 2020:11:10-13:02 Event:

Sophos SG Webfilter:
2020:11:10-13:02:36 fw-1 httpproxy[17259]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" 
srcip="1.2.3.4" dstip="52.29.36.14" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo5 (ServerNet-Proxy-Transparent)" 
filteraction="REF_HttCffServernetp (ServerNet-Proxy-Transparent)" size="53446" request="0xd6b1b100" url="https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/" referer="" error="" 
authtime="0" dnstime="630" aptptime="89" cattime="0" avscantime="0" fullreqtime="2242635532" device="0" auth="0" ua="" exceptions="av,sandbox,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size,patience"
Sophos AV Agent Log:
MCSClient.log

2020-11-10T12:02:43.847Z [ 3920: 4100] [v4.12.686.0] INFO  Establishing push connection
2020-11-10T12:02:43.850Z [ 3920: 4100] [v4.12.686.0] INFO  (async) GET https://mcs-push-server-eu-central-1.prod.hydra.sophos.com:443/ps/push/endpoint/7ba049fd-1cea-24fc-e954-b3c15e142fb0
2020-11-10T12:02:53.883Z [ 3920: 4804] [v4.12.686.0] INFO  (async) 504 Gateway Time-out: conntime=10032ms
2020-11-10T12:02:53.883Z [ 3920: 4100] [v4.12.686.0] WARN  (async) connection timeout
2020-11-10T12:02:53.883Z [ 3920: 4100] [v4.12.686.0] WARN  [push]: error creating async stream: 0
2020-11-10T12:02:53.884Z [ 3920: 4100] [v4.12.686.0] INFO  [push]: Dropping connection after error

I found this posts but they do not provide a solution but the issue is out there for some years now.

https://community.sophos.com/intercept-x-endpoint/f/discussions/111982/sophos-mcs-event-8001-the-sophos-mcs-cliens-service-has-received-an-http-status-504-503-from-the-server/441579#441579

https://community.sophos.com/intercept-x-endpoint/f/discussions/101233/event-id-8001-the-sophos-management-communications-system-client-service-has-received-an-http-status-503-from-the-server-this-might-indicate-that-action-is-necessary



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  • 0

    Hi,

    i have the same issue too.

    https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep

    Failed with error '504 Gateway Time-out' at 11:29:08 Nov 24, 2020 (UTC+01:00)

    any solutions for that?

    Greetings

  • 0 in reply to BM030

    I've noticed, this is also happening when working remotely/off-site company LAN. So it does'nt matter if the traffic goes through any of our company firewalls from Sophos.

    The issue is happening to Windows Servers and Clients with Intercept-X .

    Recent Log of my own client:

    2020-11-24T11:13:30.437Z [ 5196: 9700] [v4.12.686.0] INFO  (async) 200 : chunk=25 rcvd=7 conntime=1440322ms
2020-11-24T11:13:46.257Z [ 5196: 6644] [v4.12.686.0] INFO  GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;AMSI;CORC;CORE;EFW;HBT;HMPA;LiveQuery;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-01e172f4058c
2020-11-24T11:13:47.736Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1479ms
2020-11-24T11:14:30.436Z [ 5196:16220] [v4.12.686.0] INFO  (async) 200 : chunk=26 rcvd=7 conntime=1500320ms
2020-11-24T11:14:42.748Z [ 5196: 6644] [v4.12.686.0] INFO  GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;AMSI;CORC;CORE;EFW;HBT;HMPA;LiveQuery;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-01e172f4058c
2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms
2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO  Dropping connection after error
2020-11-24T11:14:52.769Z [ 5196: 6644] [v4.12.686.0] INFO  Disconnecting push connection
2020-11-24T11:14:52.770Z [ 5196: 9700] [v4.12.686.0] INFO  Push connection has been lost. Trigger a command poll
2020-11-24T11:14:52.770Z [ 5196: 6644] [v4.12.686.0] INFO  [backoff] waiting 136s (110s + 26s skew) after failures: 1
2020-11-24T11:14:52.782Z [ 5196: 6644] [v4.12.686.0] INFO  The telemetry data is: {"mcs":{"agent":{"cloudPlatform":""},"flags":{"amsi.available":true,"behavioral-blocking.available":false,"behavioral-silent.available":false,"hmpa.amsiguard.enforce":false,"hmpa.amsiguard.silent":false,"hmpa.apisetguard.enforce":false,"hmpa.apisetguard.silent":true,"hmpa.branchtracing.enforce":false,"hmpa.branchtracing.silent":true,"hmpa.credguard.v2.enforce":false,"hmpa.credguard.v2.silent":false,"hmpa.cryptoguard.v5.enforce":false,"hmpa.cryptoguardefs.enforce":true,"hmpa.cryptoguardefs.silent":true,"hmpa.ctfguard.enforce":false,"hmpa.ctfguard.silent":true,"hmpa.heapheaphooray.enforce":false,"hmpa.heapheaphooray.silent":true,"hmpa.heapheaphooray.v2.enforce":false,"hmpa.heapheaphooray.v2.silent":false,"hmpa.lockdownautorun.v2.enforce":false,"hmpa.lockdownmemory.v2.enforce":false,"hmpa.lockdownmemory.v2.silent":true,"ips.available":false,"ips.filter.inbound":false,"ips.filter.outbound":false,"livequery.network-tables.available":true,"mcs.push.available":true,"mlwindowsdir.available":true,"pinnedglobalreplocal.available":true,"pinnedglobalrepnetwork.available":true,"repair.available":false,"sed.tp2020.available":true,"ssp.instant-core-clean-items.available":true,"ssp.static.postanalysis.available":true,"su-setup.available":true,"vdldetections.available":true},"preferredServer":{"server":"mcs-cloudstation-eu-central-1.prod.hydra.sophos.com","viaProxy":false,"viaMessageRelay":false,"authScheme":0},"pushServer":{"server":"mcs-push-server-eu-central-1.prod.hydra.sophos.com","isConnected":false}}}
2020-11-24T11:14:52.787Z [ 5196: 6644] [v4.12.686.0] INFO  [backoff] waiting 162s (110s + 52s skew) after failures: 1
2020-11-24T11:17:35.370Z [ 5196: 6644] [v4.12.686.0] INFO  [connect] trying server https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep
2020-11-24T11:17:35.371Z [ 5196: 6644] [v4.12.686.0] INFO  [connect] trying direct connection without a proxy
2020-11-24T11:17:35.371Z [ 5196: 6644] [v4.12.686.0] INFO  GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep
2020-11-24T11:17:35.494Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=122ms

    I took some time to monitor my log files and found an interesting fact.

    : look at the rising ConnTimes. ConnTime continously increases, then a 504 occours, then the ConnTime is significantly lower and keeps rising again until the next 504. I assume thats the moment when your loadbalancing switches over to an other cloud server with less load.

    2020-11-23T13:34:31.976	 chunk=2 rcvd=7 conntime=60308ms
2020-11-23T13:35:31.978	 chunk=3 rcvd=7 conntime=120308ms
2020-11-23T13:36:31.980	 chunk=4 rcvd=7 conntime=180310ms
2020-11-23T13:37:31.984	 chunk=5 rcvd=7 conntime=240312ms
2020-11-23T13:38:31.983	 chunk=6 rcvd=7 conntime=300310ms
2020-11-23T13:39:31.988	 chunk=7 rcvd=7 conntime=360314ms
2020-11-23T13:40:31.988	 chunk=8 rcvd=7 conntime=420313ms
2020-11-23T13:41:31.986	 chunk=9 rcvd=7 conntime=480310ms
2020-11-23T13:42:31.990	 chunk=10 rcvd=7 conntime=540313ms
2020-11-23T13:43:31.991	 chunk=11 rcvd=7 conntime=600314ms
2020-11-23T13:44:31.993	 chunk=12 rcvd=7 conntime=660315ms
2020-11-23T13:45:31.994	 chunk=13 rcvd=7 conntime=720316ms
2020-11-23T13:46:31.994	 chunk=14 rcvd=7 conntime=780315ms
2020-11-23T13:47:31.993	 chunk=15 rcvd=7 conntime=840314ms
2020-11-23T13:47:41.427Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T13:49:57.169	 chunk=1 rcvd=6 conntime=2163ms
2020-11-23T13:50:57.170	 chunk=2 rcvd=7 conntime=62164ms
2020-11-23T13:51:57.166	 chunk=3 rcvd=7 conntime=122159ms
2020-11-23T13:51:57.250Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T13:59:08.534	 chunk=1 rcvd=6 conntime=279ms
2020-11-23T14:00:08.536	 chunk=2 rcvd=7 conntime=60281ms
2020-11-23T14:01:08.534	 chunk=3 rcvd=7 conntime=120279ms
2020-11-23T14:02:08.537	 chunk=4 rcvd=7 conntime=180282ms
2020-11-23T14:03:08.542	 chunk=5 rcvd=7 conntime=240287ms
2020-11-23T14:04:08.544	 chunk=6 rcvd=7 conntime=300289ms
2020-11-23T14:05:08.548	 chunk=7 rcvd=7 conntime=360292ms
2020-11-23T14:06:08.548	 chunk=8 rcvd=7 conntime=420292ms
2020-11-23T14:07:08.550	 chunk=9 rcvd=7 conntime=480293ms
2020-11-23T14:08:08.554	 chunk=10 rcvd=7 conntime=540297ms
2020-11-23T14:08:34.829Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T14:11:52.017	 chunk=1 rcvd=6 conntime=423ms
2020-11-23T14:12:52.019	 chunk=2 rcvd=7 conntime=60424ms
2020-11-23T14:13:52.016	 chunk=3 rcvd=7 conntime=120421ms
2020-11-23T14:14:52.020	 chunk=4 rcvd=7 conntime=180425ms
2020-11-23T14:15:52.018	 chunk=5 rcvd=7 conntime=240423ms
2020-11-23T14:16:52.020	 chunk=6 rcvd=7 conntime=300425ms
2020-11-23T14:17:52.023	 chunk=7 rcvd=7 conntime=360428ms
2020-11-23T14:18:52.024	 chunk=8 rcvd=7 conntime=420429ms
2020-11-23T14:19:52.025	 chunk=9 rcvd=7 conntime=480430ms
2020-11-23T14:20:23.095Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T14:23:23.095	 chunk=1 rcvd=6 conntime=225ms
2020-11-23T14:24:23.096	 chunk=2 rcvd=7 conntime=60226ms
2020-11-23T14:25:23.098	 chunk=3 rcvd=7 conntime=120227ms
2020-11-23T14:26:23.102	 chunk=4 rcvd=7 conntime=180231ms
2020-11-23T14:27:23.102	 chunk=5 rcvd=7 conntime=240231ms
2020-11-23T14:28:23.104	 chunk=6 rcvd=7 conntime=300233ms
2020-11-23T14:29:07.286Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T14:33:00.917	 chunk=1 rcvd=6 conntime=1714ms
2020-11-23T14:34:00.916	 chunk=2 rcvd=7 conntime=61711ms
2020-11-23T14:35:00.921	 chunk=3 rcvd=7 conntime=121715ms
2020-11-23T14:36:00.922	 chunk=4 rcvd=7 conntime=181714ms
2020-11-23T14:37:00.924	 chunk=5 rcvd=7 conntime=241714ms
2020-11-23T14:38:00.929	 chunk=6 rcvd=7 conntime=301716ms
2020-11-23T14:39:00.933	 chunk=7 rcvd=7 conntime=361719ms
2020-11-23T14:40:00.933	 chunk=8 rcvd=7 conntime=421718ms
2020-11-23T14:41:00.934	 chunk=9 rcvd=7 conntime=481718ms
2020-11-23T14:42:00.940	 chunk=10 rcvd=7 conntime=541723ms
2020-11-23T14:43:00.940	 chunk=11 rcvd=7 conntime=601722ms
2020-11-23T14:44:00.944	 chunk=12 rcvd=7 conntime=661724ms
2020-11-23T14:45:00.945	 chunk=13 rcvd=7 conntime=721724ms
2020-11-23T14:46:00.949	 chunk=14 rcvd=7 conntime=781728ms
2020-11-23T14:47:00.947	 chunk=15 rcvd=7 conntime=841724ms
2020-11-23T14:48:00.953	 chunk=16 rcvd=7 conntime=901729ms
2020-11-23T14:49:00.952	 chunk=17 rcvd=7 conntime=961728ms
2020-11-23T14:49:58.557Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T14:52:20.050	 chunk=1 rcvd=6 conntime=191ms
2020-11-23T14:53:20.051	 chunk=2 rcvd=7 conntime=60192ms
2020-11-23T14:54:20.051	 chunk=3 rcvd=7 conntime=120191ms
2020-11-23T14:55:20.051	 chunk=4 rcvd=7 conntime=180191ms
2020-11-23T14:56:20.051	 chunk=5 rcvd=7 conntime=240190ms
2020-11-23T14:57:20.055	 chunk=6 rcvd=7 conntime=300194ms
2020-11-23T14:58:20.053	 chunk=7 rcvd=7 conntime=360191ms
2020-11-23T14:59:20.053	 chunk=8 rcvd=7 conntime=420191ms
2020-11-23T15:00:20.052	 chunk=9 rcvd=7 conntime=480189ms
2020-11-23T15:01:20.056	 chunk=10 rcvd=7 conntime=540193ms
2020-11-23T15:02:20.055	 chunk=11 rcvd=7 conntime=600192ms
2020-11-23T15:03:20.056	 chunk=12 rcvd=7 conntime=660192ms
2020-11-23T15:04:20.054	 chunk=13 rcvd=7 conntime=720190ms
2020-11-23T15:05:20.053	 chunk=14 rcvd=7 conntime=780189ms
2020-11-23T15:06:20.059	 chunk=15 rcvd=7 conntime=840194ms
2020-11-23T15:07:20.056	 chunk=16 rcvd=7 conntime=900191ms
2020-11-23T15:08:20.058	 chunk=17 rcvd=7 conntime=960191ms
2020-11-23T15:09:20.058	 chunk=18 rcvd=7 conntime=1020189ms
2020-11-23T15:10:20.060	 chunk=19 rcvd=7 conntime=1080189ms
2020-11-23T15:11:20.061	 chunk=20 rcvd=7 conntime=1140188ms
2020-11-23T15:12:20.062	 chunk=21 rcvd=7 conntime=1200187ms
2020-11-23T15:13:20.067	 chunk=22 rcvd=7 conntime=1260191ms
2020-11-23T15:14:20.067	 chunk=23 rcvd=7 conntime=1320189ms
2020-11-23T15:15:20.068	 chunk=24 rcvd=7 conntime=1380189ms
2020-11-23T15:16:20.070	 chunk=25 rcvd=7 conntime=1440189ms
2020-11-23T15:17:20.069	 chunk=26 rcvd=7 conntime=1500187ms
2020-11-23T15:18:20.071	 chunk=27 rcvd=7 conntime=1560188ms
2020-11-23T15:18:35.806Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-23T15:21:54.812	 chunk=1 rcvd=6 conntime=229ms
2020-11-23T15:22:54.812	 chunk=2 rcvd=7 conntime=60228ms
2020-11-23T15:23:54.816	 chunk=3 rcvd=7 conntime=120232ms
2020-11-23T15:24:54.815	 chunk=4 rcvd=7 conntime=180230ms
2020-11-23T15:25:54.816	 chunk=5 rcvd=7 conntime=240230ms
2020-11-23T15:26:54.817	 chunk=6 rcvd=7 conntime=300230ms
2020-11-23T15:27:54.821	 chunk=7 rcvd=7 conntime=360233ms
2020-11-23T15:28:54.819	 chunk=8 rcvd=7 conntime=420231ms
2020-11-23T15:29:54.818	 chunk=9 rcvd=7 conntime=480230ms
2020-11-23T15:30:54.819	 chunk=10 rcvd=7 conntime=540230ms
2020-11-23T15:31:54.817	 chunk=11 rcvd=7 conntime=600228ms
2020-11-23T15:32:54.822	 chunk=12 rcvd=7 conntime=660232ms
2020-11-23T15:33:54.822	 chunk=13 rcvd=7 conntime=720232ms
2020-11-23T15:34:54.822	 chunk=14 rcvd=7 conntime=780231ms
2020-11-23T15:35:54.819	 chunk=15 rcvd=7 conntime=840228ms
2020-11-23T15:36:54.821	 chunk=16 rcvd=7 conntime=900230ms
2020-11-23T15:37:54.825	 chunk=17 rcvd=7 conntime=960234ms
2020-11-23T15:38:54.828	 chunk=18 rcvd=7 conntime=1020236ms
2020-11-23T15:39:54.829	 chunk=19 rcvd=7 conntime=1080236ms
2020-11-23T15:40:54.827	 chunk=20 rcvd=7 conntime=1140234ms
2020-11-23T15:41:54.827	 chunk=21 rcvd=7 conntime=1200233ms
2020-11-23T15:42:54.833	 chunk=22 rcvd=7 conntime=1260237ms
2020-11-23T15:43:54.835	 chunk=23 rcvd=7 conntime=1320236ms
2020-11-23T15:44:54.837	 chunk=24 rcvd=7 conntime=1380236ms
2020-11-23T15:45:54.835	 chunk=25 rcvd=7 conntime=1440231ms
2020-11-23T15:46:54.841	 chunk=26 rcvd=7 conntime=1500236ms
2020-11-23T15:47:54.844	 chunk=27 rcvd=7 conntime=1560236ms
2020-11-23T15:48:54.846	 chunk=28 rcvd=7 conntime=1620237ms
2020-11-23T15:49:54.844	 chunk=29 rcvd=7 conntime=1680233ms
2020-11-23T15:50:54.845	 chunk=30 rcvd=7 conntime=1740232ms
2020-11-23T15:51:54.849	 chunk=31 rcvd=7 conntime=1800235ms
2020-11-23T15:52:54.854	 chunk=32 rcvd=7 conntime=1860239ms
2020-11-23T15:53:54.855	 chunk=33 rcvd=7 conntime=1920239ms
2020-11-23T15:54:54.856	 chunk=34 rcvd=7 conntime=1980238ms
2020-11-23T15:55:54.856	 chunk=35 rcvd=7 conntime=2040237ms
2020-11-23T15:56:54.862	 chunk=36 rcvd=7 conntime=2100243ms
2020-11-23T15:57:54.863	 chunk=37 rcvd=7 conntime=2160243ms
2020-11-23T15:58:54.866	 chunk=38 rcvd=7 conntime=2220244ms
2020-11-23T15:59:54.863	 chunk=39 rcvd=7 conntime=2280241ms
2020-11-23T16:00:54.866	 chunk=40 rcvd=7 conntime=2340242ms
2020-11-23T16:01:54.869	 chunk=41 rcvd=7 conntime=2400245ms
2020-11-23T16:02:54.872	 chunk=42 rcvd=7 conntime=2460247ms
2020-11-23T16:03:54.872	 chunk=43 rcvd=7 conntime=2520247ms
2020-11-23T16:04:54.872	 chunk=44 rcvd=7 conntime=2580246ms
2020-11-23T16:05:54.877	 chunk=45 rcvd=7 conntime=2640250ms
2020-11-23T16:06:54.878	 chunk=46 rcvd=7 conntime=2700251ms
2020-11-23T16:07:54.876	 chunk=47 rcvd=7 conntime=2760248ms
2020-11-23T16:08:54.880	 chunk=48 rcvd=7 conntime=2820252ms
2020-11-23T16:09:54.878	 chunk=49 rcvd=7 conntime=2880250ms
2020-11-23T16:10:54.881	 chunk=50 rcvd=7 conntime=2940252ms
2020-11-23T16:11:54.881	 chunk=51 rcvd=7 conntime=3000251ms
2020-11-23T16:12:54.884	 chunk=52 rcvd=7 conntime=3060254ms
2020-11-23T16:13:54.884	 chunk=53 rcvd=7 conntime=3120254ms
2020-11-23T16:14:54.886	 chunk=54 rcvd=7 conntime=3180255ms
2020-11-23T16:15:54.887	 chunk=55 rcvd=7 conntime=3240256ms
2020-11-23T16:16:54.890	 chunk=56 rcvd=7 conntime=3300259ms
2020-11-23T16:17:54.893	 chunk=57 rcvd=7 conntime=3360261ms
2020-11-23T16:18:54.895	 chunk=58 rcvd=7 conntime=3420262ms
2020-11-23T16:19:54.897	 chunk=59 rcvd=7 conntime=3480264ms
2020-11-23T16:20:54.900	 chunk=60 rcvd=7 conntime=3540266ms
2020-11-23T16:21:54.898	 chunk=61 rcvd=7 conntime=3600263ms
2020-11-23T16:22:54.899	 chunk=62 rcvd=7 conntime=3660264ms
2020-11-23T16:23:54.899	 chunk=63 rcvd=7 conntime=3720264ms
2020-11-23T16:24:54.903	 chunk=64 rcvd=7 conntime=3780267ms
2020-11-23T16:25:54.905	 chunk=65 rcvd=7 conntime=3840269ms
2020-11-23T16:26:54.906	 chunk=66 rcvd=7 conntime=3900269ms
2020-11-23T16:27:54.905	 chunk=67 rcvd=7 conntime=3960267ms
2020-11-23T16:28:54.905	 chunk=68 rcvd=7 conntime=4020267ms
2020-11-23T16:29:54.910	 chunk=69 rcvd=7 conntime=4080271ms
2020-11-23T16:30:54.910	 chunk=70 rcvd=7 conntime=4140271ms
2020-11-23T16:31:54.908	 chunk=71 rcvd=7 conntime=4200269ms
2020-11-23T16:32:54.909	 chunk=72 rcvd=7 conntime=4260269ms
2020-11-23T16:33:54.907	 chunk=73 rcvd=7 conntime=4320267ms
2020-11-23T16:34:54.913	 chunk=74 rcvd=7 conntime=4380272ms
2020-11-23T16:35:54.911	 chunk=75 rcvd=7 conntime=4440270ms
2020-11-23T16:36:54.910	 chunk=76 rcvd=7 conntime=4500268ms
2020-11-23T16:37:54.910	 chunk=77 rcvd=7 conntime=4560268ms
2020-11-23T16:38:54.908	 chunk=78 rcvd=7 conntime=4620266ms
2020-11-23T16:39:54.914	 chunk=79 rcvd=7 conntime=4680271ms
2020-11-23T16:40:54.912	 chunk=80 rcvd=7 conntime=4740269ms
2020-11-23T16:41:54.912	 chunk=81 rcvd=7 conntime=4800269ms
2020-11-23T16:42:54.911	 chunk=82 rcvd=7 conntime=4860268ms
2020-11-23T16:43:54.915	 chunk=83 rcvd=7 conntime=4920271ms
2020-11-23T16:44:54.914	 chunk=84 rcvd=7 conntime=4980270ms
2020-11-23T16:45:54.914	 chunk=85 rcvd=7 conntime=5040270ms
2020-11-23T16:46:54.917	 chunk=86 rcvd=7 conntime=5100272ms
2020-11-23T16:47:54.913	 chunk=87 rcvd=7 conntime=5160268ms
2020-11-23T16:48:54.917	 chunk=88 rcvd=7 conntime=5220271ms
2020-11-23T16:49:54.918	 chunk=89 rcvd=7 conntime=5280273ms
2020-11-23T16:50:54.920	 chunk=90 rcvd=7 conntime=5340274ms
2020-11-23T16:51:54.918	 chunk=91 rcvd=7 conntime=5400272ms
2020-11-23T16:52:54.920	 chunk=92 rcvd=7 conntime=5460274ms
2020-11-23T16:53:54.922	 chunk=93 rcvd=7 conntime=5520276ms
2020-11-23T16:54:54.927	 chunk=94 rcvd=7 conntime=5580280ms
2020-11-23T16:55:54.925	 chunk=95 rcvd=7 conntime=5640278ms
pc shutdown and reboot next morning	
2020-11-24T07:44:01.350	 chunk=1 rcvd=6 conntime=204ms
2020-11-24T07:45:01.349	 chunk=2 rcvd=7 conntime=60204ms
2020-11-24T07:46:01.346	 chunk=3 rcvd=7 conntime=120201ms
2020-11-24T07:47:01.345	 chunk=4 rcvd=7 conntime=180200ms
2020-11-24T07:48:01.348	 chunk=5 rcvd=7 conntime=240203ms
2020-11-24T07:49:01.347	 chunk=6 rcvd=7 conntime=300202ms
2020-11-24T07:50:01.346	 chunk=7 rcvd=7 conntime=360201ms
2020-11-24T07:51:01.349	 chunk=8 rcvd=7 conntime=420204ms
2020-11-24T07:51:43.926Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:00:10.774	 chunk=1 rcvd=6 conntime=209ms
2020-11-24T08:01:10.774	 chunk=2 rcvd=7 conntime=60209ms
2020-11-24T08:02:10.778	 chunk=3 rcvd=7 conntime=120213ms
2020-11-24T08:03:10.778	 chunk=4 rcvd=7 conntime=180213ms
2020-11-24T08:04:10.776	 chunk=5 rcvd=7 conntime=240211ms
2020-11-24T08:05:10.776	 chunk=6 rcvd=7 conntime=300211ms
2020-11-24T08:06:10.774	 chunk=7 rcvd=7 conntime=360209ms
2020-11-24T08:06:44.135	 chunk=1 rcvd=6 conntime=166ms
2020-11-24T08:07:44.135	 chunk=2 rcvd=7 conntime=60166ms
2020-11-24T08:08:44.137	 chunk=3 rcvd=7 conntime=120168ms
2020-11-24T08:08:44.213Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:10:54.944	 chunk=1 rcvd=6 conntime=214ms
2020-11-24T08:11:54.945	 chunk=2 rcvd=7 conntime=60215ms
2020-11-24T08:12:54.948	 chunk=3 rcvd=7 conntime=120219ms
2020-11-24T08:13:54.948	 chunk=4 rcvd=7 conntime=180219ms
2020-11-24T08:14:54.948	 chunk=5 rcvd=7 conntime=240219ms
2020-11-24T08:15:54.947	 chunk=6 rcvd=7 conntime=300218ms
2020-11-24T08:16:54.950	 chunk=7 rcvd=7 conntime=360221ms
2020-11-24T08:17:54.951	 chunk=8 rcvd=7 conntime=420221ms
2020-11-24T08:18:54.954	 chunk=9 rcvd=7 conntime=480225ms
2020-11-24T08:19:54.951	 chunk=10 rcvd=7 conntime=540221ms
2020-11-24T08:20:54.951	 chunk=11 rcvd=7 conntime=600221ms
2020-11-24T08:21:54.950	 chunk=12 rcvd=7 conntime=660220ms
2020-11-24T08:22:54.949	 chunk=13 rcvd=7 conntime=720220ms
2020-11-24T08:23:54.949	 chunk=14 rcvd=7 conntime=780219ms
2020-11-24T08:24:54.950	 chunk=15 rcvd=7 conntime=840220ms
2020-11-24T08:25:54.951	 chunk=16 rcvd=7 conntime=900222ms
2020-11-24T08:26:00.434Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:29:05.150	 chunk=1 rcvd=6 conntime=997ms
2020-11-24T08:30:05.176	 chunk=2 rcvd=7 conntime=60993ms
2020-11-24T08:31:05.200	 chunk=3 rcvd=7 conntime=120993ms
2020-11-24T08:32:05.199	 chunk=4 rcvd=7 conntime=180992ms
2020-11-24T08:33:05.203	 chunk=5 rcvd=7 conntime=240996ms
2020-11-24T08:34:05.204	 chunk=6 rcvd=7 conntime=300997ms
2020-11-24T08:34:52.633Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:40:37.775Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:54:33.418Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T09:23:51.926Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T09:24:02.019Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T10:07:03.798	 chunk=1 rcvd=6 conntime=1474ms
2020-11-24T10:08:03.802	 chunk=2 rcvd=7 conntime=61474ms
2020-11-24T10:09:03.804	 chunk=3 rcvd=7 conntime=121474ms
2020-11-24T10:10:03.809	 chunk=4 rcvd=7 conntime=181477ms
2020-11-24T10:11:03.809	 chunk=5 rcvd=7 conntime=241476ms
2020-11-24T10:12:03.814	 chunk=6 rcvd=7 conntime=301480ms
2020-11-24T10:13:03.819	 chunk=7 rcvd=7 conntime=361483ms
2020-11-24T10:14:03.819	 chunk=8 rcvd=7 conntime=421482ms
2020-11-24T10:15:03.822	 chunk=9 rcvd=7 conntime=481485ms
2020-11-24T10:16:03.823	 chunk=10 rcvd=7 conntime=541486ms
2020-11-24T10:17:03.826	 chunk=11 rcvd=7 conntime=601488ms
2020-11-24T10:18:03.829	 chunk=12 rcvd=7 conntime=661491ms
2020-11-24T10:19:03.830	 chunk=13 rcvd=7 conntime=721491ms
2020-11-24T10:20:03.833	 chunk=14 rcvd=7 conntime=781493ms
2020-11-24T10:21:03.834	 chunk=15 rcvd=7 conntime=841494ms
2020-11-24T10:22:03.838	 chunk=16 rcvd=7 conntime=901496ms
2020-11-24T10:23:03.842	 chunk=17 rcvd=7 conntime=961499ms
2020-11-24T10:24:03.845	 chunk=18 rcvd=7 conntime=1021500ms
2020-11-24T10:24:57.399Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T10:26:58.618	 chunk=1 rcvd=6 conntime=713ms
2020-11-24T10:27:58.623	 chunk=2 rcvd=7 conntime=60718ms
2020-11-24T10:28:58.622	 chunk=3 rcvd=7 conntime=120717ms
2020-11-24T10:29:58.623	 chunk=4 rcvd=7 conntime=180717ms
2020-11-24T10:30:58.625	 chunk=5 rcvd=7 conntime=240718ms
2020-11-24T10:31:58.625	 chunk=6 rcvd=7 conntime=300718ms
2020-11-24T10:32:44.083Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T10:38:35.051	 chunk=1 rcvd=6 conntime=252ms
2020-11-24T10:39:35.049	 chunk=2 rcvd=7 conntime=60250ms
2020-11-24T10:40:35.048	 chunk=3 rcvd=7 conntime=120249ms
2020-11-24T10:41:35.050	 chunk=4 rcvd=7 conntime=180250ms
2020-11-24T10:42:35.051	 chunk=5 rcvd=7 conntime=240251ms
2020-11-24T10:43:35.049	 chunk=6 rcvd=7 conntime=300249ms
2020-11-24T10:44:35.049	 chunk=7 rcvd=7 conntime=360250ms
2020-11-24T10:45:35.049	 chunk=8 rcvd=7 conntime=420250ms
2020-11-24T10:46:35.048	 chunk=9 rcvd=7 conntime=480249ms
2020-11-24T10:47:09.601Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T10:49:30.423	 chunk=1 rcvd=6 conntime=330ms
2020-11-24T10:50:30.420	 chunk=2 rcvd=7 conntime=60328ms
2020-11-24T10:51:30.423	 chunk=3 rcvd=7 conntime=120330ms
2020-11-24T10:52:30.423	 chunk=4 rcvd=7 conntime=180330ms
2020-11-24T10:53:30.424	 chunk=5 rcvd=7 conntime=240331ms
2020-11-24T10:54:30.423	 chunk=6 rcvd=7 conntime=300330ms
2020-11-24T10:55:30.426	 chunk=7 rcvd=7 conntime=360331ms
2020-11-24T10:56:30.428	 chunk=8 rcvd=7 conntime=420331ms
2020-11-24T10:57:30.429	 chunk=9 rcvd=7 conntime=480330ms
2020-11-24T10:58:30.432	 chunk=10 rcvd=7 conntime=540331ms
2020-11-24T10:59:30.432	 chunk=11 rcvd=7 conntime=600329ms
2020-11-24T11:00:30.433	 chunk=12 rcvd=7 conntime=660328ms
2020-11-24T11:01:30.434	 chunk=13 rcvd=7 conntime=720327ms
2020-11-24T11:02:30.433	 chunk=14 rcvd=7 conntime=780325ms
2020-11-24T11:03:30.434	 chunk=15 rcvd=7 conntime=840326ms
2020-11-24T11:04:30.434	 chunk=16 rcvd=7 conntime=900324ms
2020-11-24T11:05:30.434	 chunk=17 rcvd=7 conntime=960324ms
2020-11-24T11:06:30.433	 chunk=18 rcvd=7 conntime=1020323ms
2020-11-24T11:07:30.438	 chunk=19 rcvd=7 conntime=1080327ms
2020-11-24T11:08:30.437	 chunk=20 rcvd=7 conntime=1140326ms
2020-11-24T11:09:30.437	 chunk=21 rcvd=7 conntime=1200326ms
2020-11-24T11:10:30.437	 chunk=22 rcvd=7 conntime=1260326ms
2020-11-24T11:11:30.434	 chunk=23 rcvd=7 conntime=1320323ms
2020-11-24T11:12:30.440	 chunk=24 rcvd=7 conntime=1380326ms
2020-11-24T11:13:30.437	 chunk=25 rcvd=7 conntime=1440322ms
2020-11-24T11:14:30.436	 chunk=26 rcvd=7 conntime=1500320ms
2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T11:17:35.941	 chunk=1 rcvd=6 conntime=312ms
2020-11-24T11:18:35.938	 chunk=2 rcvd=7 conntime=60309ms
2020-11-24T11:19:35.941	 chunk=3 rcvd=7 conntime=120311ms
2020-11-24T11:20:35.938	 chunk=4 rcvd=7 conntime=180307ms
2020-11-24T11:21:35.938	 chunk=5 rcvd=7 conntime=240306ms
2020-11-24T11:22:35.943	 chunk=6 rcvd=7 conntime=300311ms
2020-11-24T11:23:35.941	 chunk=7 rcvd=7 conntime=360309ms
2020-11-24T11:24:35.941	 chunk=8 rcvd=7 conntime=420308ms

    What has happened to the Sophos Server mcs-cloudstation-eu-central-1.prod.hydra.sophos.com this morning from 8:34 until 10:07 z time?

    2020-11-24T08:34:05.204	 chunk=6 rcvd=7 conntime=300997ms
2020-11-24T08:34:52.633Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:40:37.775Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T08:54:33.418Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T09:23:51.926Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T09:24:02.019Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out	
2020-11-24T10:07:03.798	 chunk=1 rcvd=6 conntime=1474ms

    EDIT 24.11. 14:22 - ConnTime is most likely the duration of an existing, uninterrupted connection between Client and Sophos Cloud, not the time it takes to make a specific connection. So I have reviewed the log for the "elapsed" value:

    2020-11-23T13:34:28.728Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1718ms
2020-11-23T13:35:26.445Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2694ms
2020-11-23T13:36:23.371Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1912ms
2020-11-23T13:37:19.664Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1268ms
2020-11-23T13:38:14.805Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=122ms
2020-11-23T13:39:09.856Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=31ms
2020-11-23T13:40:04.914Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=47ms
2020-11-23T13:41:00.927Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1001ms
2020-11-23T13:41:56.958Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1011ms
2020-11-23T13:42:54.339Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2369ms
2020-11-23T13:43:50.323Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=973ms
2020-11-23T13:44:45.389Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=46ms
2020-11-23T13:45:40.461Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=49ms
2020-11-23T13:46:36.388Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=908ms
2020-11-23T13:47:41.427Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms
2020-11-23T13:49:53.973Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=145ms
2020-11-23T13:49:55.003Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1023ms
2020-11-23T13:50:52.217Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=40ms
2020-11-23T13:51:57.250Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10025ms
2020-11-23T13:59:08.170Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=139ms
2020-11-23T13:59:08.249Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=73ms
2020-11-23T14:00:03.597Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=53ms
2020-11-23T14:01:01.227Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2622ms
2020-11-23T14:01:56.262Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=24ms
2020-11-23T14:02:51.336Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=62ms
2020-11-23T14:03:46.395Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=48ms
2020-11-23T14:04:41.623Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=217ms
2020-11-23T14:05:37.033Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=401ms
2020-11-23T14:06:34.388Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2347ms
2020-11-23T14:07:29.799Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=404ms
2020-11-23T14:08:34.829Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms
2020-11-23T14:11:50.711Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=116ms
2020-11-23T14:11:51.582Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=866ms
2020-11-23T14:12:47.060Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=31ms
2020-11-23T14:13:42.197Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=130ms
2020-11-23T14:14:37.260Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=50ms
2020-11-23T14:15:32.385Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=111ms
2020-11-23T14:16:12.243Z [ 5272: 6832] [v4.12.686.0] INFO  200 : sent=851 rcvd=0 elapsed=535ms
2020-11-23T14:16:27.697Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=301ms
2020-11-23T14:17:25.380Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2675ms
2020-11-23T14:18:21.940Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1538ms
2020-11-23T14:19:18.072Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1119ms
2020-11-23T14:20:23.095Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms
2020-11-23T14:23:22.714Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=138ms
2020-11-23T14:23:22.862Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=142ms
2020-11-23T14:24:19.786Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1676ms
2020-11-23T14:25:16.918Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2120ms
2020-11-23T14:26:11.995Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=72ms
2020-11-23T14:27:07.159Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=141ms
2020-11-23T14:28:02.257Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=84ms
2020-11-23T14:29:07.286Z [ 5272: 6964] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10019ms
2020-11-23T14:32:56.973Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=120ms
2020-11-23T14:32:59.196Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2214ms
2020-11-23T14:33:58.172Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=2236ms
2020-11-23T14:34:54.798Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1614ms
2020-11-23T14:35:51.473Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1662ms
2020-11-23T14:36:47.426Z [ 5272: 6964] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=939ms
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2020-11-24T10:24:57.399Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10020ms
2020-11-24T10:26:56.005Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=928ms
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2020-11-24T10:32:44.083Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10029ms
2020-11-24T10:38:34.669Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=118ms
2020-11-24T10:38:34.790Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=117ms
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2020-11-24T10:46:04.580Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=140 elapsed=1267ms
2020-11-24T10:47:09.601Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10015ms
2020-11-24T10:47:46.180Z [ 5196: 6540] [v4.12.686.0] INFO  200 : sent=795 rcvd=0 elapsed=200ms
2020-11-24T10:49:29.949Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=2112ms
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2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO  504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms
2020-11-24T11:17:35.494Z [ 5196: 6644] [v4.12.686.0] INFO  200 : sent=0 rcvd=168 elapsed=122ms
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  • 0 in reply to LHerzog

    Hi

    What is the server core agent version installed? Have you configured ant controlled updates?

    Shweta

    Community Support Engineer | Sophos Technical Support
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