There seem to be issues on the Sophos Coud Server mcs-push-server-eu-central-1.prod.hydra.sophos.com.
Can sophos please confirm, the server is running as fast as it should and that this issue is not server side? Please do not simply point to the https://centralstatus.sophos.com/ page - this is green.
Over the day we have many 8001 Errors in event log and the Sophos Agent reports Gateway Timeout 504.
The requests go through a SG Webfilter that does no HTTPS interception, and so no AV scanning of HTTPS, it does only logging and category checking. Also you can see that there are all Exceptions set for the Sophos URLs: exceptions="av,sandbox,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size,patience"
The internet connection is fast and available during that times.
Look here, some of the requests take over 2200 seconds for a size of only 53446 bytes!
FAIL 2020:11:10-13:02:36 dnstime="630" aptptime="89" cattime="0" avscantime="0" fullreqtime="2242635532"
FAIL 2020:11:10-13:02:36 dnstime="7271" aptptime="60" cattime="0" avscantime="0" fullreqtime="2237909027"
OK 2020:11:10-13:04:49 dnstime="4382" aptptime="60" cattime="0" avscantime="0" fullreqtime="60029834"
OK: 2020:11:10-13:04:49 dnstime="1" aptptime="76" cattime="0" avscantime="0" fullreqtime="60055172"
FAIL: 2020:11:10-13:27:08 dnstime="1163" aptptime="88" cattime="0" avscantime="0" fullreqtime="1472177632"
A normal web request of the Sophos Client usually only takes about 6 seconds:
(https://tf-edr-message-upload-eu-central-1-prod-bucket.s3.amazonaws.com) dnstime="5184" aptptime="60" cattime="0" avscantime="0" fullreqtime="6079874"
Logs for the 2020:11:10-13:02 Event:
2020:11:10-13:02:36 fw-1 httpproxy[17259]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="1.2.3.4" dstip="52.29.36.14" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaInterNetwo5 (ServerNet-Proxy-Transparent)" filteraction="REF_HttCffServernetp (ServerNet-Proxy-Transparent)" size="53446" request="0xd6b1b100" url="https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/" referer="" error="" authtime="0" dnstime="630" aptptime="89" cattime="0" avscantime="0" fullreqtime="2242635532" device="0" auth="0" ua="" exceptions="av,sandbox,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension,size,patience"
2020-11-10T12:02:43.847Z [ 3920: 4100] [v4.12.686.0] INFO Establishing push connection 2020-11-10T12:02:43.850Z [ 3920: 4100] [v4.12.686.0] INFO (async) GET https://mcs-push-server-eu-central-1.prod.hydra.sophos.com:443/ps/push/endpoint/7ba049fd-1cea-24fc-e954-b3c15e142fb0 2020-11-10T12:02:53.883Z [ 3920: 4804] [v4.12.686.0] INFO (async) 504 Gateway Time-out: conntime=10032ms 2020-11-10T12:02:53.883Z [ 3920: 4100] [v4.12.686.0] WARN (async) connection timeout 2020-11-10T12:02:53.883Z [ 3920: 4100] [v4.12.686.0] WARN [push]: error creating async stream: 0 2020-11-10T12:02:53.884Z [ 3920: 4100] [v4.12.686.0] INFO [push]: Dropping connection after error
I found this posts but they do not provide a solution but the issue is out there for some years now.
https://community.sophos.com/intercept-x-endpoint/f/discussions/111982/sophos-mcs-event-8001-the-sophos-mcs-cliens-service-has-received-an-http-status-504-503-from-the-server/441579#441579
https://community.sophos.com/intercept-x-endpoint/f/discussions/101233/event-id-8001-the-sophos-management-communications-system-client-service-has-received-an-http-status-503-from-the-server-this-might-indicate-that-action-is-necessary
Same issue!
INFO 200 : sent=0 rcvd=140 elapsed=101msINFO GET mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/.../applications....INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10030ms
Any solution for this?
Thanks
it seems this is getting more frequent.
there are some days without these 8001 events in event log, not only weekends, and the next day again a dozend or more
Sophos has no idea about this issue in their products?
Hi LHerzog
Sophos Central is not experiencing any outage and we have checked the same with the relevant team, 504 is generic a gateway timeout error which means that there is an issue with the networking. Could you please check under C:\ProgramData\Sophos\Management Communications System\Endpoint\Logs\MCSClient.log if it is showing 504 error for every communication. If so, we would have to enable MCS message trails to check what is transmitted.
Shweta
Hello, this is not for every connection. It's just randomly failing.
Latest today for one of our machines here:
2020-11-23T15:38:42.104Z [ 2376: 2716] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;FIM;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-4d316c617c9e 2020-11-23T15:38:44.237Z [ 2376: 2716] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2132ms 2020-11-23T15:39:11.298Z [ 2376: 7884] [v4.12.686.0] INFO (async) 200 OK: chunk=45 rcvd=7 conntime=2640083ms 2020-11-23T15:39:39.243Z [ 2376: 2716] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;FIM;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-4d316c617c9e 2020-11-23T15:39:49.249Z [ 2376: 2716] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10005ms 2020-11-23T15:39:49.249Z [ 2376: 2716] [v4.12.686.0] INFO Dropping connection after error 2020-11-23T15:39:49.250Z [ 2376: 2716] [v4.12.686.0] INFO Disconnecting push connection 2020-11-23T15:39:49.250Z [ 2376: 2920] [v4.12.686.0] INFO Push connection has been lost. Trigger a command poll 2020-11-23T15:39:49.250Z [ 2376: 2716] [v4.12.686.0] INFO [backoff] waiting 182s (110s + 72s skew) after failures: 1 2020-11-23T15:39:49.253Z [ 2376: 2716] [v4.12.686.0] INFO The telemetry data is: {"mcs":{"agent":{"cloudPlatform":""},"flags":{"amsi.available":true,"behavioral-blocking.available":false,"behavioral-silent.available":false,"hmpa.amsiguard.enforce":false,"hmpa.amsiguard.silent":false,"hmpa.apisetguard.enforce":false,"hmpa.apisetguard.silent":true,"hmpa.branchtracing.enforce":false,"hmpa.branchtracing.silent":true,"hmpa.cryptoguardefs.enforce":true,"hmpa.cryptoguardefs.silent":true,"hmpa.ctfguard.enforce":false,"hmpa.ctfguard.silent":true,"hmpa.heapheaphooray.enforce":false,"hmpa.heapheaphooray.silent":true,"hmpa.lockdownautorun.v2.enforce":false,"ips.available":false,"ips.filter.inbound":false,"ips.filter.outbound":false,"livequery.network-tables.available":true,"mcs.push.available":true,"mlwindowsdir.available":true,"pinnedglobalreplocal.available":true,"pinnedglobalrepnetwork.available":true,"repair.available":false,"sed.tp2020.available":true,"ssp.instant-core-clean-items.available":true,"ssp.static.postanalysis.available":true,"su-setup.available":true,"vdldetections.available":true},"preferredServer":{"server":"mcs-cloudstation-eu-central-1.prod.hydra.sophos.com","viaProxy":false,"viaMessageRelay":false,"authScheme":0},"pushServer":{"server":"mcs-push-server-eu-central-1.prod.hydra.sophos.com","isConnected":false}}} 2020-11-23T15:39:49.262Z [ 2376: 2716] [v4.12.686.0] INFO [backoff] waiting 129s (110s + 19s skew) after failures: 1 2020-11-23T15:41:59.233Z [ 2376: 2716] [v4.12.686.0] INFO [connect] trying server https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep 2020-11-23T15:41:59.234Z [ 2376: 2716] [v4.12.686.0] INFO [connect] trying direct connection without a proxy 2020-11-23T15:41:59.234Z [ 2376: 2716] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep 2020-11-23T15:41:59.270Z [ 2376: 2716] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=36ms
200 followed by 504 followed by 200 again.
same here, other request, other machine:
latest 504 from today
2020-11-23T15:04:53.793Z [ 3076: 3516] [v4.12.686.0] INFO [connect: preferredRoute] using direct connection 2020-11-23T15:04:53.793Z [ 3076: 3516] [v4.12.686.0] INFO PUT https://tf-edr-message-upload-eu-central-1-prod-bucket.s3.amazonaws.com/WDyq/TrickleFeedData/1/plain/json/xxxxxxxx-xxxx-xxxx-xxxx-be7dd2a07095/xxxxxxxx-xxxx-xxxx-xxxx-af7ed362a847/xxxxxxx528/AbWSrvBYXh-8?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAS6xxxxDP3L4HG25P%xxxxxxxxxxxxxx%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-... 2020-11-23T15:04:53.931Z [ 3076: 3516] [v4.12.686.0] INFO 200 : sent=1129 rcvd=0 elapsed=138ms 2020-11-23T15:04:53.931Z [ 3076: 3516] [v4.12.686.0] INFO Upload of C:\ProgramData\Sophos\Management Communications System\Endpoint\Channels\EDR\Incoming\20201123T150450Z_66833.dat succeeded 2020-11-23T15:05:15.989Z [ 3076: 7948] [v4.12.686.0] INFO (async) 200 : chunk=13 rcvd=7 conntime=720134ms 2020-11-23T15:05:21.445Z [ 3076: 3588] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;AMSI;CORC;CORE;EFW;HBT;HMPA;LiveQuery;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-fae73d268a74 2020-11-23T15:05:31.453Z [ 3076: 3588] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10006ms 2020-11-23T15:05:31.453Z [ 3076: 3588] [v4.12.686.0] INFO Dropping connection after error 2020-11-23T15:05:31.454Z [ 3076: 3588] [v4.12.686.0] INFO Disconnecting push connection 2020-11-23T15:05:31.455Z [ 3076: 7948] [v4.12.686.0] INFO Push connection has been lost. Trigger a command poll 2020-11-23T15:05:31.455Z [ 3076: 3588] [v4.12.686.0] INFO [backoff] waiting 128s (110s + 18s skew) after failures: 1 2020-11-23T15:05:31.464Z [ 3076: 3588] [v4.12.686.0] INFO The telemetry data is: {"mcs":{"agent":{"cloudPlatform":""},"flags":{"amsi.available":true,"behavioral-blocking.available":false,"behavioral-silent.available":false,"hmpa.amsiguard.enforce":false,"hmpa.amsiguard.silent":false,"hmpa.apisetguard.enforce":false,"hmpa.apisetguard.silent":true,"hmpa.branchtracing.enforce":false,"hmpa.branchtracing.silent":true,"hmpa.credguard.v2.enforce":false,"hmpa.credguard.v2.silent":false,"hmpa.cryptoguard.v5.enforce":false,"hmpa.cryptoguardefs.enforce":true,"hmpa.cryptoguardefs.silent":true,"hmpa.ctfguard.enforce":false,"hmpa.ctfguard.silent":true,"hmpa.heapheaphooray.enforce":false,"hmpa.heapheaphooray.silent":true,"hmpa.heapheaphooray.v2.enforce":false,"hmpa.heapheaphooray.v2.silent":false,"hmpa.lockdownautorun.v2.enforce":false,"hmpa.lockdownmemory.v2.enforce":false,"hmpa.lockdownmemory.v2.silent":true,"ips.available":false,"ips.filter.inbound":false,"ips.filter.outbound":false,"livequery.network-tables.available":true,"mcs.push.available":true,"mlwindowsdir.available":true,"pinnedglobalreplocal.available":true,"pinnedglobalrepnetwork.available":true,"repair.available":false,"sed.tp2020.available":true,"ssp.instant-core-clean-items.available":true,"ssp.static.postanalysis.available":true,"su-setup.available":true,"vdldetections.available":true},"preferredServer":{"server":"mcs-cloudstation-eu-central-1.prod.hydra.sophos.com","viaProxy":false,"viaMessageRelay":false,"authScheme":0},"pushServer":{"server":"mcs-push-server-eu-central-1.prod.hydra.sophos.com","isConnected":false}}} 2020-11-23T15:05:31.466Z [ 3076: 3588] [v4.12.686.0] INFO [backoff] waiting 128s (110s + 18s skew) after failures: 1 2020-11-23T15:07:39.651Z [ 3076: 3588] [v4.12.686.0] INFO [connect] trying server https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep 2020-11-23T15:07:39.652Z [ 3076: 3588] [v4.12.686.0] INFO [connect] trying direct connection without a proxy 2020-11-23T15:07:39.652Z [ 3076: 3588] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep 2020-11-23T15:07:39.698Z [ 3076: 3588] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=45ms 2020-11-23T15:07:39.698Z [ 3076: 3588] [v4.12.686.0] INFO [connect] using server https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep without a proxy (peer address 3.120.49.45)
I re-checked my answer from above: "there are some days without these 8001 events in event log, not only weekends, and the next day again a dozend or more"
It looks like the issue does mostly not happen on weekends.
2020-11-23T16:49:19.158Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f7 2020-11-23T16:49:19.208Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=48ms 2020-11-23T16:50:14.209Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:50:14.299Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=94ms 2020-11-23T16:51:09.309Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:51:09.359Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=54ms 2020-11-23T16:52:04.370Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:52:04.480Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=106ms 2020-11-23T16:52:59.480Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:52:59.530Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=50ms 2020-11-23T16:53:54.540Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:53:54.630Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=92ms 2020-11-23T16:54:49.640Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:54:49.700Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=60ms 2020-11-23T16:55:44.710Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:55:44.810Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=97ms 2020-11-23T16:56:39.810Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:56:39.860Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=51ms 2020-11-23T16:57:34.872Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:57:34.942Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=65ms 2020-11-23T16:58:29.946Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:58:29.996Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=46ms 2020-11-23T16:59:24.999Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T16:59:25.049Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=53ms 2020-11-23T17:00:20.063Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:00:41.385Z [ 4016: 3356] [v4.12.686.0] ERROR Request: WinHttpReceiveResponse failed: 12002 (mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443) 2020-11-23T17:00:41.385Z [ 4016: 3356] [v4.12.686.0] INFO Dropping connection after error 2020-11-23T17:00:41.385Z [ 4016: 3356] [v4.12.686.0] INFO [backoff] waiting 189s (110s + 79s skew) after failures: 1 2020-11-23T17:03:50.631Z [ 4016: 3356] [v4.12.686.0] INFO [connect] trying server https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep 2020-11-23T17:03:50.631Z [ 4016: 3356] [v4.12.686.0] INFO [connect] trying direct connection without a proxy 2020-11-23T17:03:50.631Z [ 4016: 3356] [v4.12.686.0] INFO failed to set WinHttp TCP timeout: error=12009 2020-11-23T17:03:50.631Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep 2020-11-23T17:03:50.781Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=141ms 2020-11-23T17:03:50.781Z [ 4016: 3356] [v4.12.686.0] INFO [connect] using server https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep without a proxy (peer address 3.124.143.82) 2020-11-23T17:03:50.781Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:03:50.841Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=56ms 2020-11-23T17:04:45.852Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:04:45.902Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=47ms 2020-11-23T17:05:40.903Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:05:40.943Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=39ms 2020-11-23T17:06:35.955Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:06:35.985Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=34ms 2020-11-23T17:07:30.995Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:07:31.035Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=39ms 2020-11-23T17:08:26.036Z [ 4016: 3356] [v4.12.686.0] INFO GET https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;CORC;CORE;EFW;HBT;HMPA;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/c2c8f71b 2020-11-23T17:08:26.076Z [ 4016: 3356] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=43ms
We have similar issue, both with company LAN and domestic WiFi.
Is it normal?
Hi,
i have the same issue too.
https://mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep
Failed with error '504 Gateway Time-out' at 11:29:08 Nov 24, 2020 (UTC+01:00)
any solutions for that?
Greetings
I've noticed, this is also happening when working remotely/off-site company LAN. So it does'nt matter if the traffic goes through any of our company firewalls from Sophos.
The issue is happening to Windows Servers and Clients with Intercept-X .
Recent Log of my own client:
2020-11-24T11:13:30.437Z [ 5196: 9700] [v4.12.686.0] INFO (async) 200 : chunk=25 rcvd=7 conntime=1440322ms 2020-11-24T11:13:46.257Z [ 5196: 6644] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;AMSI;CORC;CORE;EFW;HBT;HMPA;LiveQuery;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-01e172f4058c 2020-11-24T11:13:47.736Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1479ms 2020-11-24T11:14:30.436Z [ 5196:16220] [v4.12.686.0] INFO (async) 200 : chunk=26 rcvd=7 conntime=1500320ms 2020-11-24T11:14:42.748Z [ 5196: 6644] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep/commands/applications/ALC;AMSI;CORC;CORE;EFW;HBT;HMPA;LiveQuery;LiveTerminal;MCS;NTP;SAV;SDU;SHS;SWC;UI;APPSPROXY/endpoint/xxxxxxxx-xxxx-xxxx-xxxx-01e172f4058c 2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms 2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO Dropping connection after error 2020-11-24T11:14:52.769Z [ 5196: 6644] [v4.12.686.0] INFO Disconnecting push connection 2020-11-24T11:14:52.770Z [ 5196: 9700] [v4.12.686.0] INFO Push connection has been lost. Trigger a command poll 2020-11-24T11:14:52.770Z [ 5196: 6644] [v4.12.686.0] INFO [backoff] waiting 136s (110s + 26s skew) after failures: 1 2020-11-24T11:14:52.782Z [ 5196: 6644] [v4.12.686.0] INFO The telemetry data is: {"mcs":{"agent":{"cloudPlatform":""},"flags":{"amsi.available":true,"behavioral-blocking.available":false,"behavioral-silent.available":false,"hmpa.amsiguard.enforce":false,"hmpa.amsiguard.silent":false,"hmpa.apisetguard.enforce":false,"hmpa.apisetguard.silent":true,"hmpa.branchtracing.enforce":false,"hmpa.branchtracing.silent":true,"hmpa.credguard.v2.enforce":false,"hmpa.credguard.v2.silent":false,"hmpa.cryptoguard.v5.enforce":false,"hmpa.cryptoguardefs.enforce":true,"hmpa.cryptoguardefs.silent":true,"hmpa.ctfguard.enforce":false,"hmpa.ctfguard.silent":true,"hmpa.heapheaphooray.enforce":false,"hmpa.heapheaphooray.silent":true,"hmpa.heapheaphooray.v2.enforce":false,"hmpa.heapheaphooray.v2.silent":false,"hmpa.lockdownautorun.v2.enforce":false,"hmpa.lockdownmemory.v2.enforce":false,"hmpa.lockdownmemory.v2.silent":true,"ips.available":false,"ips.filter.inbound":false,"ips.filter.outbound":false,"livequery.network-tables.available":true,"mcs.push.available":true,"mlwindowsdir.available":true,"pinnedglobalreplocal.available":true,"pinnedglobalrepnetwork.available":true,"repair.available":false,"sed.tp2020.available":true,"ssp.instant-core-clean-items.available":true,"ssp.static.postanalysis.available":true,"su-setup.available":true,"vdldetections.available":true},"preferredServer":{"server":"mcs-cloudstation-eu-central-1.prod.hydra.sophos.com","viaProxy":false,"viaMessageRelay":false,"authScheme":0},"pushServer":{"server":"mcs-push-server-eu-central-1.prod.hydra.sophos.com","isConnected":false}}} 2020-11-24T11:14:52.787Z [ 5196: 6644] [v4.12.686.0] INFO [backoff] waiting 162s (110s + 52s skew) after failures: 1 2020-11-24T11:17:35.370Z [ 5196: 6644] [v4.12.686.0] INFO [connect] trying server https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com/sophos/management/ep 2020-11-24T11:17:35.371Z [ 5196: 6644] [v4.12.686.0] INFO [connect] trying direct connection without a proxy 2020-11-24T11:17:35.371Z [ 5196: 6644] [v4.12.686.0] INFO GET https://mcs-cloudstation-eu-central-1.prod.hydra.sophos.com:443/sophos/management/ep 2020-11-24T11:17:35.494Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=122ms
I took some time to monitor my log files and found an interesting fact.
Shweta: look at the rising ConnTimes. ConnTime continously increases, then a 504 occours, then the ConnTime is significantly lower and keeps rising again until the next 504. I assume thats the moment when your loadbalancing switches over to an other cloud server with less load.
2020-11-23T13:34:31.976 chunk=2 rcvd=7 conntime=60308ms 2020-11-23T13:35:31.978 chunk=3 rcvd=7 conntime=120308ms 2020-11-23T13:36:31.980 chunk=4 rcvd=7 conntime=180310ms 2020-11-23T13:37:31.984 chunk=5 rcvd=7 conntime=240312ms 2020-11-23T13:38:31.983 chunk=6 rcvd=7 conntime=300310ms 2020-11-23T13:39:31.988 chunk=7 rcvd=7 conntime=360314ms 2020-11-23T13:40:31.988 chunk=8 rcvd=7 conntime=420313ms 2020-11-23T13:41:31.986 chunk=9 rcvd=7 conntime=480310ms 2020-11-23T13:42:31.990 chunk=10 rcvd=7 conntime=540313ms 2020-11-23T13:43:31.991 chunk=11 rcvd=7 conntime=600314ms 2020-11-23T13:44:31.993 chunk=12 rcvd=7 conntime=660315ms 2020-11-23T13:45:31.994 chunk=13 rcvd=7 conntime=720316ms 2020-11-23T13:46:31.994 chunk=14 rcvd=7 conntime=780315ms 2020-11-23T13:47:31.993 chunk=15 rcvd=7 conntime=840314ms 2020-11-23T13:47:41.427Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T13:49:57.169 chunk=1 rcvd=6 conntime=2163ms 2020-11-23T13:50:57.170 chunk=2 rcvd=7 conntime=62164ms 2020-11-23T13:51:57.166 chunk=3 rcvd=7 conntime=122159ms 2020-11-23T13:51:57.250Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T13:59:08.534 chunk=1 rcvd=6 conntime=279ms 2020-11-23T14:00:08.536 chunk=2 rcvd=7 conntime=60281ms 2020-11-23T14:01:08.534 chunk=3 rcvd=7 conntime=120279ms 2020-11-23T14:02:08.537 chunk=4 rcvd=7 conntime=180282ms 2020-11-23T14:03:08.542 chunk=5 rcvd=7 conntime=240287ms 2020-11-23T14:04:08.544 chunk=6 rcvd=7 conntime=300289ms 2020-11-23T14:05:08.548 chunk=7 rcvd=7 conntime=360292ms 2020-11-23T14:06:08.548 chunk=8 rcvd=7 conntime=420292ms 2020-11-23T14:07:08.550 chunk=9 rcvd=7 conntime=480293ms 2020-11-23T14:08:08.554 chunk=10 rcvd=7 conntime=540297ms 2020-11-23T14:08:34.829Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T14:11:52.017 chunk=1 rcvd=6 conntime=423ms 2020-11-23T14:12:52.019 chunk=2 rcvd=7 conntime=60424ms 2020-11-23T14:13:52.016 chunk=3 rcvd=7 conntime=120421ms 2020-11-23T14:14:52.020 chunk=4 rcvd=7 conntime=180425ms 2020-11-23T14:15:52.018 chunk=5 rcvd=7 conntime=240423ms 2020-11-23T14:16:52.020 chunk=6 rcvd=7 conntime=300425ms 2020-11-23T14:17:52.023 chunk=7 rcvd=7 conntime=360428ms 2020-11-23T14:18:52.024 chunk=8 rcvd=7 conntime=420429ms 2020-11-23T14:19:52.025 chunk=9 rcvd=7 conntime=480430ms 2020-11-23T14:20:23.095Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T14:23:23.095 chunk=1 rcvd=6 conntime=225ms 2020-11-23T14:24:23.096 chunk=2 rcvd=7 conntime=60226ms 2020-11-23T14:25:23.098 chunk=3 rcvd=7 conntime=120227ms 2020-11-23T14:26:23.102 chunk=4 rcvd=7 conntime=180231ms 2020-11-23T14:27:23.102 chunk=5 rcvd=7 conntime=240231ms 2020-11-23T14:28:23.104 chunk=6 rcvd=7 conntime=300233ms 2020-11-23T14:29:07.286Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T14:33:00.917 chunk=1 rcvd=6 conntime=1714ms 2020-11-23T14:34:00.916 chunk=2 rcvd=7 conntime=61711ms 2020-11-23T14:35:00.921 chunk=3 rcvd=7 conntime=121715ms 2020-11-23T14:36:00.922 chunk=4 rcvd=7 conntime=181714ms 2020-11-23T14:37:00.924 chunk=5 rcvd=7 conntime=241714ms 2020-11-23T14:38:00.929 chunk=6 rcvd=7 conntime=301716ms 2020-11-23T14:39:00.933 chunk=7 rcvd=7 conntime=361719ms 2020-11-23T14:40:00.933 chunk=8 rcvd=7 conntime=421718ms 2020-11-23T14:41:00.934 chunk=9 rcvd=7 conntime=481718ms 2020-11-23T14:42:00.940 chunk=10 rcvd=7 conntime=541723ms 2020-11-23T14:43:00.940 chunk=11 rcvd=7 conntime=601722ms 2020-11-23T14:44:00.944 chunk=12 rcvd=7 conntime=661724ms 2020-11-23T14:45:00.945 chunk=13 rcvd=7 conntime=721724ms 2020-11-23T14:46:00.949 chunk=14 rcvd=7 conntime=781728ms 2020-11-23T14:47:00.947 chunk=15 rcvd=7 conntime=841724ms 2020-11-23T14:48:00.953 chunk=16 rcvd=7 conntime=901729ms 2020-11-23T14:49:00.952 chunk=17 rcvd=7 conntime=961728ms 2020-11-23T14:49:58.557Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T14:52:20.050 chunk=1 rcvd=6 conntime=191ms 2020-11-23T14:53:20.051 chunk=2 rcvd=7 conntime=60192ms 2020-11-23T14:54:20.051 chunk=3 rcvd=7 conntime=120191ms 2020-11-23T14:55:20.051 chunk=4 rcvd=7 conntime=180191ms 2020-11-23T14:56:20.051 chunk=5 rcvd=7 conntime=240190ms 2020-11-23T14:57:20.055 chunk=6 rcvd=7 conntime=300194ms 2020-11-23T14:58:20.053 chunk=7 rcvd=7 conntime=360191ms 2020-11-23T14:59:20.053 chunk=8 rcvd=7 conntime=420191ms 2020-11-23T15:00:20.052 chunk=9 rcvd=7 conntime=480189ms 2020-11-23T15:01:20.056 chunk=10 rcvd=7 conntime=540193ms 2020-11-23T15:02:20.055 chunk=11 rcvd=7 conntime=600192ms 2020-11-23T15:03:20.056 chunk=12 rcvd=7 conntime=660192ms 2020-11-23T15:04:20.054 chunk=13 rcvd=7 conntime=720190ms 2020-11-23T15:05:20.053 chunk=14 rcvd=7 conntime=780189ms 2020-11-23T15:06:20.059 chunk=15 rcvd=7 conntime=840194ms 2020-11-23T15:07:20.056 chunk=16 rcvd=7 conntime=900191ms 2020-11-23T15:08:20.058 chunk=17 rcvd=7 conntime=960191ms 2020-11-23T15:09:20.058 chunk=18 rcvd=7 conntime=1020189ms 2020-11-23T15:10:20.060 chunk=19 rcvd=7 conntime=1080189ms 2020-11-23T15:11:20.061 chunk=20 rcvd=7 conntime=1140188ms 2020-11-23T15:12:20.062 chunk=21 rcvd=7 conntime=1200187ms 2020-11-23T15:13:20.067 chunk=22 rcvd=7 conntime=1260191ms 2020-11-23T15:14:20.067 chunk=23 rcvd=7 conntime=1320189ms 2020-11-23T15:15:20.068 chunk=24 rcvd=7 conntime=1380189ms 2020-11-23T15:16:20.070 chunk=25 rcvd=7 conntime=1440189ms 2020-11-23T15:17:20.069 chunk=26 rcvd=7 conntime=1500187ms 2020-11-23T15:18:20.071 chunk=27 rcvd=7 conntime=1560188ms 2020-11-23T15:18:35.806Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-23T15:21:54.812 chunk=1 rcvd=6 conntime=229ms 2020-11-23T15:22:54.812 chunk=2 rcvd=7 conntime=60228ms 2020-11-23T15:23:54.816 chunk=3 rcvd=7 conntime=120232ms 2020-11-23T15:24:54.815 chunk=4 rcvd=7 conntime=180230ms 2020-11-23T15:25:54.816 chunk=5 rcvd=7 conntime=240230ms 2020-11-23T15:26:54.817 chunk=6 rcvd=7 conntime=300230ms 2020-11-23T15:27:54.821 chunk=7 rcvd=7 conntime=360233ms 2020-11-23T15:28:54.819 chunk=8 rcvd=7 conntime=420231ms 2020-11-23T15:29:54.818 chunk=9 rcvd=7 conntime=480230ms 2020-11-23T15:30:54.819 chunk=10 rcvd=7 conntime=540230ms 2020-11-23T15:31:54.817 chunk=11 rcvd=7 conntime=600228ms 2020-11-23T15:32:54.822 chunk=12 rcvd=7 conntime=660232ms 2020-11-23T15:33:54.822 chunk=13 rcvd=7 conntime=720232ms 2020-11-23T15:34:54.822 chunk=14 rcvd=7 conntime=780231ms 2020-11-23T15:35:54.819 chunk=15 rcvd=7 conntime=840228ms 2020-11-23T15:36:54.821 chunk=16 rcvd=7 conntime=900230ms 2020-11-23T15:37:54.825 chunk=17 rcvd=7 conntime=960234ms 2020-11-23T15:38:54.828 chunk=18 rcvd=7 conntime=1020236ms 2020-11-23T15:39:54.829 chunk=19 rcvd=7 conntime=1080236ms 2020-11-23T15:40:54.827 chunk=20 rcvd=7 conntime=1140234ms 2020-11-23T15:41:54.827 chunk=21 rcvd=7 conntime=1200233ms 2020-11-23T15:42:54.833 chunk=22 rcvd=7 conntime=1260237ms 2020-11-23T15:43:54.835 chunk=23 rcvd=7 conntime=1320236ms 2020-11-23T15:44:54.837 chunk=24 rcvd=7 conntime=1380236ms 2020-11-23T15:45:54.835 chunk=25 rcvd=7 conntime=1440231ms 2020-11-23T15:46:54.841 chunk=26 rcvd=7 conntime=1500236ms 2020-11-23T15:47:54.844 chunk=27 rcvd=7 conntime=1560236ms 2020-11-23T15:48:54.846 chunk=28 rcvd=7 conntime=1620237ms 2020-11-23T15:49:54.844 chunk=29 rcvd=7 conntime=1680233ms 2020-11-23T15:50:54.845 chunk=30 rcvd=7 conntime=1740232ms 2020-11-23T15:51:54.849 chunk=31 rcvd=7 conntime=1800235ms 2020-11-23T15:52:54.854 chunk=32 rcvd=7 conntime=1860239ms 2020-11-23T15:53:54.855 chunk=33 rcvd=7 conntime=1920239ms 2020-11-23T15:54:54.856 chunk=34 rcvd=7 conntime=1980238ms 2020-11-23T15:55:54.856 chunk=35 rcvd=7 conntime=2040237ms 2020-11-23T15:56:54.862 chunk=36 rcvd=7 conntime=2100243ms 2020-11-23T15:57:54.863 chunk=37 rcvd=7 conntime=2160243ms 2020-11-23T15:58:54.866 chunk=38 rcvd=7 conntime=2220244ms 2020-11-23T15:59:54.863 chunk=39 rcvd=7 conntime=2280241ms 2020-11-23T16:00:54.866 chunk=40 rcvd=7 conntime=2340242ms 2020-11-23T16:01:54.869 chunk=41 rcvd=7 conntime=2400245ms 2020-11-23T16:02:54.872 chunk=42 rcvd=7 conntime=2460247ms 2020-11-23T16:03:54.872 chunk=43 rcvd=7 conntime=2520247ms 2020-11-23T16:04:54.872 chunk=44 rcvd=7 conntime=2580246ms 2020-11-23T16:05:54.877 chunk=45 rcvd=7 conntime=2640250ms 2020-11-23T16:06:54.878 chunk=46 rcvd=7 conntime=2700251ms 2020-11-23T16:07:54.876 chunk=47 rcvd=7 conntime=2760248ms 2020-11-23T16:08:54.880 chunk=48 rcvd=7 conntime=2820252ms 2020-11-23T16:09:54.878 chunk=49 rcvd=7 conntime=2880250ms 2020-11-23T16:10:54.881 chunk=50 rcvd=7 conntime=2940252ms 2020-11-23T16:11:54.881 chunk=51 rcvd=7 conntime=3000251ms 2020-11-23T16:12:54.884 chunk=52 rcvd=7 conntime=3060254ms 2020-11-23T16:13:54.884 chunk=53 rcvd=7 conntime=3120254ms 2020-11-23T16:14:54.886 chunk=54 rcvd=7 conntime=3180255ms 2020-11-23T16:15:54.887 chunk=55 rcvd=7 conntime=3240256ms 2020-11-23T16:16:54.890 chunk=56 rcvd=7 conntime=3300259ms 2020-11-23T16:17:54.893 chunk=57 rcvd=7 conntime=3360261ms 2020-11-23T16:18:54.895 chunk=58 rcvd=7 conntime=3420262ms 2020-11-23T16:19:54.897 chunk=59 rcvd=7 conntime=3480264ms 2020-11-23T16:20:54.900 chunk=60 rcvd=7 conntime=3540266ms 2020-11-23T16:21:54.898 chunk=61 rcvd=7 conntime=3600263ms 2020-11-23T16:22:54.899 chunk=62 rcvd=7 conntime=3660264ms 2020-11-23T16:23:54.899 chunk=63 rcvd=7 conntime=3720264ms 2020-11-23T16:24:54.903 chunk=64 rcvd=7 conntime=3780267ms 2020-11-23T16:25:54.905 chunk=65 rcvd=7 conntime=3840269ms 2020-11-23T16:26:54.906 chunk=66 rcvd=7 conntime=3900269ms 2020-11-23T16:27:54.905 chunk=67 rcvd=7 conntime=3960267ms 2020-11-23T16:28:54.905 chunk=68 rcvd=7 conntime=4020267ms 2020-11-23T16:29:54.910 chunk=69 rcvd=7 conntime=4080271ms 2020-11-23T16:30:54.910 chunk=70 rcvd=7 conntime=4140271ms 2020-11-23T16:31:54.908 chunk=71 rcvd=7 conntime=4200269ms 2020-11-23T16:32:54.909 chunk=72 rcvd=7 conntime=4260269ms 2020-11-23T16:33:54.907 chunk=73 rcvd=7 conntime=4320267ms 2020-11-23T16:34:54.913 chunk=74 rcvd=7 conntime=4380272ms 2020-11-23T16:35:54.911 chunk=75 rcvd=7 conntime=4440270ms 2020-11-23T16:36:54.910 chunk=76 rcvd=7 conntime=4500268ms 2020-11-23T16:37:54.910 chunk=77 rcvd=7 conntime=4560268ms 2020-11-23T16:38:54.908 chunk=78 rcvd=7 conntime=4620266ms 2020-11-23T16:39:54.914 chunk=79 rcvd=7 conntime=4680271ms 2020-11-23T16:40:54.912 chunk=80 rcvd=7 conntime=4740269ms 2020-11-23T16:41:54.912 chunk=81 rcvd=7 conntime=4800269ms 2020-11-23T16:42:54.911 chunk=82 rcvd=7 conntime=4860268ms 2020-11-23T16:43:54.915 chunk=83 rcvd=7 conntime=4920271ms 2020-11-23T16:44:54.914 chunk=84 rcvd=7 conntime=4980270ms 2020-11-23T16:45:54.914 chunk=85 rcvd=7 conntime=5040270ms 2020-11-23T16:46:54.917 chunk=86 rcvd=7 conntime=5100272ms 2020-11-23T16:47:54.913 chunk=87 rcvd=7 conntime=5160268ms 2020-11-23T16:48:54.917 chunk=88 rcvd=7 conntime=5220271ms 2020-11-23T16:49:54.918 chunk=89 rcvd=7 conntime=5280273ms 2020-11-23T16:50:54.920 chunk=90 rcvd=7 conntime=5340274ms 2020-11-23T16:51:54.918 chunk=91 rcvd=7 conntime=5400272ms 2020-11-23T16:52:54.920 chunk=92 rcvd=7 conntime=5460274ms 2020-11-23T16:53:54.922 chunk=93 rcvd=7 conntime=5520276ms 2020-11-23T16:54:54.927 chunk=94 rcvd=7 conntime=5580280ms 2020-11-23T16:55:54.925 chunk=95 rcvd=7 conntime=5640278ms pc shutdown and reboot next morning 2020-11-24T07:44:01.350 chunk=1 rcvd=6 conntime=204ms 2020-11-24T07:45:01.349 chunk=2 rcvd=7 conntime=60204ms 2020-11-24T07:46:01.346 chunk=3 rcvd=7 conntime=120201ms 2020-11-24T07:47:01.345 chunk=4 rcvd=7 conntime=180200ms 2020-11-24T07:48:01.348 chunk=5 rcvd=7 conntime=240203ms 2020-11-24T07:49:01.347 chunk=6 rcvd=7 conntime=300202ms 2020-11-24T07:50:01.346 chunk=7 rcvd=7 conntime=360201ms 2020-11-24T07:51:01.349 chunk=8 rcvd=7 conntime=420204ms 2020-11-24T07:51:43.926Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:00:10.774 chunk=1 rcvd=6 conntime=209ms 2020-11-24T08:01:10.774 chunk=2 rcvd=7 conntime=60209ms 2020-11-24T08:02:10.778 chunk=3 rcvd=7 conntime=120213ms 2020-11-24T08:03:10.778 chunk=4 rcvd=7 conntime=180213ms 2020-11-24T08:04:10.776 chunk=5 rcvd=7 conntime=240211ms 2020-11-24T08:05:10.776 chunk=6 rcvd=7 conntime=300211ms 2020-11-24T08:06:10.774 chunk=7 rcvd=7 conntime=360209ms 2020-11-24T08:06:44.135 chunk=1 rcvd=6 conntime=166ms 2020-11-24T08:07:44.135 chunk=2 rcvd=7 conntime=60166ms 2020-11-24T08:08:44.137 chunk=3 rcvd=7 conntime=120168ms 2020-11-24T08:08:44.213Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:10:54.944 chunk=1 rcvd=6 conntime=214ms 2020-11-24T08:11:54.945 chunk=2 rcvd=7 conntime=60215ms 2020-11-24T08:12:54.948 chunk=3 rcvd=7 conntime=120219ms 2020-11-24T08:13:54.948 chunk=4 rcvd=7 conntime=180219ms 2020-11-24T08:14:54.948 chunk=5 rcvd=7 conntime=240219ms 2020-11-24T08:15:54.947 chunk=6 rcvd=7 conntime=300218ms 2020-11-24T08:16:54.950 chunk=7 rcvd=7 conntime=360221ms 2020-11-24T08:17:54.951 chunk=8 rcvd=7 conntime=420221ms 2020-11-24T08:18:54.954 chunk=9 rcvd=7 conntime=480225ms 2020-11-24T08:19:54.951 chunk=10 rcvd=7 conntime=540221ms 2020-11-24T08:20:54.951 chunk=11 rcvd=7 conntime=600221ms 2020-11-24T08:21:54.950 chunk=12 rcvd=7 conntime=660220ms 2020-11-24T08:22:54.949 chunk=13 rcvd=7 conntime=720220ms 2020-11-24T08:23:54.949 chunk=14 rcvd=7 conntime=780219ms 2020-11-24T08:24:54.950 chunk=15 rcvd=7 conntime=840220ms 2020-11-24T08:25:54.951 chunk=16 rcvd=7 conntime=900222ms 2020-11-24T08:26:00.434Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:29:05.150 chunk=1 rcvd=6 conntime=997ms 2020-11-24T08:30:05.176 chunk=2 rcvd=7 conntime=60993ms 2020-11-24T08:31:05.200 chunk=3 rcvd=7 conntime=120993ms 2020-11-24T08:32:05.199 chunk=4 rcvd=7 conntime=180992ms 2020-11-24T08:33:05.203 chunk=5 rcvd=7 conntime=240996ms 2020-11-24T08:34:05.204 chunk=6 rcvd=7 conntime=300997ms 2020-11-24T08:34:52.633Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:40:37.775Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:54:33.418Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T09:23:51.926Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T09:24:02.019Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T10:07:03.798 chunk=1 rcvd=6 conntime=1474ms 2020-11-24T10:08:03.802 chunk=2 rcvd=7 conntime=61474ms 2020-11-24T10:09:03.804 chunk=3 rcvd=7 conntime=121474ms 2020-11-24T10:10:03.809 chunk=4 rcvd=7 conntime=181477ms 2020-11-24T10:11:03.809 chunk=5 rcvd=7 conntime=241476ms 2020-11-24T10:12:03.814 chunk=6 rcvd=7 conntime=301480ms 2020-11-24T10:13:03.819 chunk=7 rcvd=7 conntime=361483ms 2020-11-24T10:14:03.819 chunk=8 rcvd=7 conntime=421482ms 2020-11-24T10:15:03.822 chunk=9 rcvd=7 conntime=481485ms 2020-11-24T10:16:03.823 chunk=10 rcvd=7 conntime=541486ms 2020-11-24T10:17:03.826 chunk=11 rcvd=7 conntime=601488ms 2020-11-24T10:18:03.829 chunk=12 rcvd=7 conntime=661491ms 2020-11-24T10:19:03.830 chunk=13 rcvd=7 conntime=721491ms 2020-11-24T10:20:03.833 chunk=14 rcvd=7 conntime=781493ms 2020-11-24T10:21:03.834 chunk=15 rcvd=7 conntime=841494ms 2020-11-24T10:22:03.838 chunk=16 rcvd=7 conntime=901496ms 2020-11-24T10:23:03.842 chunk=17 rcvd=7 conntime=961499ms 2020-11-24T10:24:03.845 chunk=18 rcvd=7 conntime=1021500ms 2020-11-24T10:24:57.399Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T10:26:58.618 chunk=1 rcvd=6 conntime=713ms 2020-11-24T10:27:58.623 chunk=2 rcvd=7 conntime=60718ms 2020-11-24T10:28:58.622 chunk=3 rcvd=7 conntime=120717ms 2020-11-24T10:29:58.623 chunk=4 rcvd=7 conntime=180717ms 2020-11-24T10:30:58.625 chunk=5 rcvd=7 conntime=240718ms 2020-11-24T10:31:58.625 chunk=6 rcvd=7 conntime=300718ms 2020-11-24T10:32:44.083Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T10:38:35.051 chunk=1 rcvd=6 conntime=252ms 2020-11-24T10:39:35.049 chunk=2 rcvd=7 conntime=60250ms 2020-11-24T10:40:35.048 chunk=3 rcvd=7 conntime=120249ms 2020-11-24T10:41:35.050 chunk=4 rcvd=7 conntime=180250ms 2020-11-24T10:42:35.051 chunk=5 rcvd=7 conntime=240251ms 2020-11-24T10:43:35.049 chunk=6 rcvd=7 conntime=300249ms 2020-11-24T10:44:35.049 chunk=7 rcvd=7 conntime=360250ms 2020-11-24T10:45:35.049 chunk=8 rcvd=7 conntime=420250ms 2020-11-24T10:46:35.048 chunk=9 rcvd=7 conntime=480249ms 2020-11-24T10:47:09.601Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T10:49:30.423 chunk=1 rcvd=6 conntime=330ms 2020-11-24T10:50:30.420 chunk=2 rcvd=7 conntime=60328ms 2020-11-24T10:51:30.423 chunk=3 rcvd=7 conntime=120330ms 2020-11-24T10:52:30.423 chunk=4 rcvd=7 conntime=180330ms 2020-11-24T10:53:30.424 chunk=5 rcvd=7 conntime=240331ms 2020-11-24T10:54:30.423 chunk=6 rcvd=7 conntime=300330ms 2020-11-24T10:55:30.426 chunk=7 rcvd=7 conntime=360331ms 2020-11-24T10:56:30.428 chunk=8 rcvd=7 conntime=420331ms 2020-11-24T10:57:30.429 chunk=9 rcvd=7 conntime=480330ms 2020-11-24T10:58:30.432 chunk=10 rcvd=7 conntime=540331ms 2020-11-24T10:59:30.432 chunk=11 rcvd=7 conntime=600329ms 2020-11-24T11:00:30.433 chunk=12 rcvd=7 conntime=660328ms 2020-11-24T11:01:30.434 chunk=13 rcvd=7 conntime=720327ms 2020-11-24T11:02:30.433 chunk=14 rcvd=7 conntime=780325ms 2020-11-24T11:03:30.434 chunk=15 rcvd=7 conntime=840326ms 2020-11-24T11:04:30.434 chunk=16 rcvd=7 conntime=900324ms 2020-11-24T11:05:30.434 chunk=17 rcvd=7 conntime=960324ms 2020-11-24T11:06:30.433 chunk=18 rcvd=7 conntime=1020323ms 2020-11-24T11:07:30.438 chunk=19 rcvd=7 conntime=1080327ms 2020-11-24T11:08:30.437 chunk=20 rcvd=7 conntime=1140326ms 2020-11-24T11:09:30.437 chunk=21 rcvd=7 conntime=1200326ms 2020-11-24T11:10:30.437 chunk=22 rcvd=7 conntime=1260326ms 2020-11-24T11:11:30.434 chunk=23 rcvd=7 conntime=1320323ms 2020-11-24T11:12:30.440 chunk=24 rcvd=7 conntime=1380326ms 2020-11-24T11:13:30.437 chunk=25 rcvd=7 conntime=1440322ms 2020-11-24T11:14:30.436 chunk=26 rcvd=7 conntime=1500320ms 2020-11-24T11:14:52.767Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T11:17:35.941 chunk=1 rcvd=6 conntime=312ms 2020-11-24T11:18:35.938 chunk=2 rcvd=7 conntime=60309ms 2020-11-24T11:19:35.941 chunk=3 rcvd=7 conntime=120311ms 2020-11-24T11:20:35.938 chunk=4 rcvd=7 conntime=180307ms 2020-11-24T11:21:35.938 chunk=5 rcvd=7 conntime=240306ms 2020-11-24T11:22:35.943 chunk=6 rcvd=7 conntime=300311ms 2020-11-24T11:23:35.941 chunk=7 rcvd=7 conntime=360309ms 2020-11-24T11:24:35.941 chunk=8 rcvd=7 conntime=420308ms
What has happened to the Sophos Server mcs-cloudstation-eu-central-1.prod.hydra.sophos.com this morning from 8:34 until 10:07 z time?
2020-11-24T08:34:05.204 chunk=6 rcvd=7 conntime=300997ms 2020-11-24T08:34:52.633Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:40:37.775Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T08:54:33.418Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T09:23:51.926Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T09:24:02.019Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out 2020-11-24T10:07:03.798 chunk=1 rcvd=6 conntime=1474ms
EDIT 24.11. 14:22 - ConnTime is most likely the duration of an existing, uninterrupted connection between Client and Sophos Cloud, not the time it takes to make a specific connection. So I have reviewed the log for the "elapsed" value:
2020-11-23T13:34:28.728Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1718ms 2020-11-23T13:35:26.445Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2694ms 2020-11-23T13:36:23.371Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1912ms 2020-11-23T13:37:19.664Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1268ms 2020-11-23T13:38:14.805Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=122ms 2020-11-23T13:39:09.856Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=31ms 2020-11-23T13:40:04.914Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=47ms 2020-11-23T13:41:00.927Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1001ms 2020-11-23T13:41:56.958Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1011ms 2020-11-23T13:42:54.339Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2369ms 2020-11-23T13:43:50.323Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=973ms 2020-11-23T13:44:45.389Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=46ms 2020-11-23T13:45:40.461Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=49ms 2020-11-23T13:46:36.388Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=908ms 2020-11-23T13:47:41.427Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms 2020-11-23T13:49:53.973Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=145ms 2020-11-23T13:49:55.003Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1023ms 2020-11-23T13:50:52.217Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=40ms 2020-11-23T13:51:57.250Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10025ms 2020-11-23T13:59:08.170Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=139ms 2020-11-23T13:59:08.249Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=73ms 2020-11-23T14:00:03.597Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=53ms 2020-11-23T14:01:01.227Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2622ms 2020-11-23T14:01:56.262Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=24ms 2020-11-23T14:02:51.336Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=62ms 2020-11-23T14:03:46.395Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=48ms 2020-11-23T14:04:41.623Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=217ms 2020-11-23T14:05:37.033Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=401ms 2020-11-23T14:06:34.388Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2347ms 2020-11-23T14:07:29.799Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=404ms 2020-11-23T14:08:34.829Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms 2020-11-23T14:11:50.711Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=116ms 2020-11-23T14:11:51.582Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=866ms 2020-11-23T14:12:47.060Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=31ms 2020-11-23T14:13:42.197Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=130ms 2020-11-23T14:14:37.260Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=50ms 2020-11-23T14:15:32.385Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=111ms 2020-11-23T14:16:12.243Z [ 5272: 6832] [v4.12.686.0] INFO 200 : sent=851 rcvd=0 elapsed=535ms 2020-11-23T14:16:27.697Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=301ms 2020-11-23T14:17:25.380Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2675ms 2020-11-23T14:18:21.940Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1538ms 2020-11-23T14:19:18.072Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1119ms 2020-11-23T14:20:23.095Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10018ms 2020-11-23T14:23:22.714Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=138ms 2020-11-23T14:23:22.862Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=142ms 2020-11-23T14:24:19.786Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1676ms 2020-11-23T14:25:16.918Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2120ms 2020-11-23T14:26:11.995Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=72ms 2020-11-23T14:27:07.159Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=141ms 2020-11-23T14:28:02.257Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=84ms 2020-11-23T14:29:07.286Z [ 5272: 6964] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10019ms 2020-11-23T14:32:56.973Z [ 5272: 6964] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=120ms 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5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2437ms 2020-11-24T08:30:01.980Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1792ms 2020-11-24T08:30:57.074Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=58ms 2020-11-24T08:31:52.153Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=58ms 2020-11-24T08:32:50.199Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=3036ms 2020-11-24T08:33:47.605Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2400ms 2020-11-24T08:34:52.633Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10017ms 2020-11-24T08:40:27.753Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=1538ms 2020-11-24T08:40:37.775Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10016ms 2020-11-24T08:54:22.337Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=350ms 2020-11-24T08:54:23.395Z [ 5196: 6644] 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sent=0 rcvd=140 elapsed=1757ms 2020-11-24T10:42:21.740Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=2305ms 2020-11-24T10:43:18.156Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1407ms 2020-11-24T10:44:13.233Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=62ms 2020-11-24T10:45:08.303Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=63ms 2020-11-24T10:46:04.580Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1267ms 2020-11-24T10:47:09.601Z [ 5196: 6644] [v4.12.686.0] INFO 504 Gateway Time-out: sent=0 rcvd=132 elapsed=10015ms 2020-11-24T10:47:46.180Z [ 5196: 6540] [v4.12.686.0] INFO 200 : sent=795 rcvd=0 elapsed=200ms 2020-11-24T10:49:29.949Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=168 elapsed=2112ms 2020-11-24T10:49:30.089Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=136ms 2020-11-24T10:50:27.155Z [ 5196: 6644] [v4.12.686.0] INFO 200 : sent=0 rcvd=140 elapsed=1724ms 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Hi, I closed the ticket with Sophos. Very slow and superficial support. They blame our corporate network, for me it's the Sophos servers that have some problems. However it is a sporadic issue.
What is the server core agent version installed? Have you configured ant controlled updates?
the Error is not at overnight at my logs. This is a sophos problem.