Sophos EAP 10.0.2 is not compatible with Google Drive File Stream on Big Sur

Please be on the lookout for v10.0.3, the update is rolling out this week and we'd be keen to know this version addresses the issue you're seeing.

Please be on the lookout for v10.0.3, the update is rolling out this week and we'd be keen to know this version addresses the issue you're seeing.

What can we expect for the update? For example with the new big Spur update, we had security/privacy issues on the general tab to allows for Sophos. This was outside the normal of having to add full disk encryption. Thanks. 

Hi,

The acknowledgement on the Security/Privacy is something that Apple is enforcing for software that uses system extensions. With this, and future upgrades you may be required to allow the upgraded extensions and possible reboot. OS prompts should guide you, and we have added system pre-requisites to the endpoint self-help tool to assist in fixing common configuration problems.

David, thank you for the update. So far Google Drive has not popped the error I had before. But I want to double check, it is OK to reenable the Runtime Protection ->CryptoGuard? Or it still need be off?

Hi Phillip, I just checked with the dev team and the Google Drive/Cryptoguard issue may still occur in 10.0.3, a further fix has been applied for the GA build however. Apologies for the inconvenience 

Ok. So I will keep the policy of disable CryptoGuard. Thank you for the prompt response.

hi David, it seems 10.0.3 with cryptoguard disabled, the new 10.0.3 is causing some of the spinning circles to appear on our devices. 

so confirming that the kernel_task and Sophos spike and freeze applications intermittently. I switched from using an app to something as simple as google chat and it gave me the spinning circle. 

when is v10.0.3 coming out?  This message was 10 weeks ago and I still see version 10.0.2a1

Hi Jonathan, version 10.0.4 has been generally available since the beginning of March.

they say so on the press annoncement.  but it doesn't seem to load when i "check for updates".  Same as Jonathan, my version is still 10.0.2a1 and it says the last update is 26Apr21 (today).