I tried to check the preferences and get the message "configuration daemon not running" repeatedly.

Interesting. Mine stopped about this date as well.  Have a look at my post as I put part of the crash dump file in there. Check to see if yours is the same.  Go to applications - utilities and open console. You may see lots of Sophos errors occurring constantly.

cheers

Dave

Hi:

I use sophos home and my sophos icon also disappeared from the menu bar soon after updating. Now when I try to use the help menu I get a message saying "Configuration daemon not running. This is on an iMac.

My MacBook Pro is running sophos just fine. It is using version 9.5.2. I can't get the version number off the sophos running on the iMac, because it isn't running.

Any help I can get is very appreciated.

I sort of solved it but it isn't permanent.

When I looked at SophosConfigD crash report in Console application (in utilities) I see a thread crashing as below.

So what I did was fire up Winclone (as I have a bootcamp partition) and started winclone which I guess touches the MBR, The errors stop. onsidering I was getting crashes  every 10 secs on the system this was positive.

So Sophos is now running fine.  However, if I restart the mac Sophos starts crashing again.

So for me, it has something to do with Sophos not liking the partition table by the looks of it.

Check you console and Sophos crash reports to see if this is the same issue.

Dave

Thread 6 Crashed:
0 libsystem_kernel.dylib 0x00007fff8cd18f06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff863234ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff83c8d6df abort + 129
3 libc++abi.dylib 0x00007fff86737c11 abort_message + 257
4 libc++abi.dylib 0x00007fff8675de17 default_terminate_handler() + 267
5 libobjc.A.dylib 0x00007fff8c1d06ae _objc_terminate() + 103
6 libc++abi.dylib 0x00007fff8675b00e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8675aa7a __cxa_throw + 121
8 libobjc.A.dylib 0x00007fff8c1ce08c objc_exception_throw + 318
9 com.apple.CoreFoundation 0x00007fff92ddb7de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
10 com.apple.CoreFoundation 0x00007fff92ddb66b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
11 SophosConfigD 0x000000010e4948a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
12 SophosConfigD 0x000000010e4937b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
13 SophosConfigD 0x000000010e493755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
14 SophosConfigD 0x000000010e4882f8 -[SAVFeatureFeedback start] + 230
15 com.apple.Foundation 0x00007fff81d10e64 __NSThread__start__ + 1351
16 libsystem_pthread.dylib 0x00007fff8632099d _pthread_body + 131
17 libsystem_pthread.dylib 0x00007fff8632091a _pthread_start + 168
18 libsystem_pthread.dylib 0x00007fff8631e351 thread_start + 13

I found the issue for me but don't have a fix.

If I unmount BOOTCAMP partition Sophos runs fine.   If I remount BOOTCAMP partition Sophos starts faulting again. :( 

About 2 weeks ago, I was detected as having Mal/Phis-A on my MacBook Pro. I ran the scheduled Sophos scan and also manually ran it and it couldn't get it removed ~ as the log said "issue deleting threat". So I talked to Apple and they suggested I upgrade my OS. I upgrade to Mountain Lion (yes I know it is old) and ran Sophos manually ~ when I ran manually it did not detect the Malware but some files with issues. I manually deleted the files with issues and ran verify/repair disk and have been trying to schedule a scan (before I log into my bank account) and it doesn't work.

Now Getting the "configuration daemon not running" and Proxy Exception errors in the log file

and this is what shows up when I click about Sophos and the Update Now only works when I do it manually