Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 11 subscribers
  • Views 14792 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I tried to check the preferences and get the message "configuration daemon not running" repeatedly.

RichardBradley

I encountered a problem, when I logged on this morning, There was a message about sophos not running. I tried to check the preferences and get the message "configuration daemon not running" repeatedly.

I tried:

1) restart computer

2) restart after reset pram

3) download fresh uninstall tool and uninstall sophos; then download current version and re-install  "Sophos Anti-Virus Home Edition" (two cycles of these)

on first check the new version appeared (9.5.2),

when I hit Open Preferences I still get above error message (daemon not running), and now when I re-check the version is listed as "UNKNOWN"

I'm assuming that Sophos is dead again on my MacBook Pro (OS10.9.5)



This thread was automatically locked due to age.
Parents
  • 0

    I sort of solved it but it isn't permanent.

    When I looked at SophosConfigD crash report in Console application (in utilities) I see a thread crashing as below.

    So what I did was fire up Winclone (as I have a bootcamp partition) and started winclone which I guess touches the MBR, The errors stop. onsidering I was getting crashes  every 10 secs on the system this was positive.

    So Sophos is now running fine.  However, if I restart the mac Sophos starts crashing again.

    So for me, it has something to do with Sophos not liking the partition table by the looks of it.

    Check you console and Sophos crash reports to see if this is the same issue.

    Dave

    Thread 6 Crashed:
    0 libsystem_kernel.dylib 0x00007fff8cd18f06 __pthread_kill + 10
    1 libsystem_pthread.dylib 0x00007fff863234ec pthread_kill + 90
    2 libsystem_c.dylib 0x00007fff83c8d6df abort + 129
    3 libc++abi.dylib 0x00007fff86737c11 abort_message + 257
    4 libc++abi.dylib 0x00007fff8675de17 default_terminate_handler() + 267
    5 libobjc.A.dylib 0x00007fff8c1d06ae _objc_terminate() + 103
    6 libc++abi.dylib 0x00007fff8675b00e std::__terminate(void (*)()) + 8
    7 libc++abi.dylib 0x00007fff8675aa7a __cxa_throw + 121
    8 libobjc.A.dylib 0x00007fff8c1ce08c objc_exception_throw + 318
    9 com.apple.CoreFoundation 0x00007fff92ddb7de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
    10 com.apple.CoreFoundation 0x00007fff92ddb66b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
    11 SophosConfigD 0x000000010e4948a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
    12 SophosConfigD 0x000000010e4937b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
    13 SophosConfigD 0x000000010e493755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
    14 SophosConfigD 0x000000010e4882f8 -[SAVFeatureFeedback start] + 230
    15 com.apple.Foundation 0x00007fff81d10e64 __NSThread__start__ + 1351
    16 libsystem_pthread.dylib 0x00007fff8632099d _pthread_body + 131
    17 libsystem_pthread.dylib 0x00007fff8632091a _pthread_start + 168
    18 libsystem_pthread.dylib 0x00007fff8631e351 thread_start + 13

Reply
  • 0

    I sort of solved it but it isn't permanent.

    When I looked at SophosConfigD crash report in Console application (in utilities) I see a thread crashing as below.

    So what I did was fire up Winclone (as I have a bootcamp partition) and started winclone which I guess touches the MBR, The errors stop. onsidering I was getting crashes  every 10 secs on the system this was positive.

    So Sophos is now running fine.  However, if I restart the mac Sophos starts crashing again.

    So for me, it has something to do with Sophos not liking the partition table by the looks of it.

    Check you console and Sophos crash reports to see if this is the same issue.

    Dave

    Thread 6 Crashed:
    0 libsystem_kernel.dylib 0x00007fff8cd18f06 __pthread_kill + 10
    1 libsystem_pthread.dylib 0x00007fff863234ec pthread_kill + 90
    2 libsystem_c.dylib 0x00007fff83c8d6df abort + 129
    3 libc++abi.dylib 0x00007fff86737c11 abort_message + 257
    4 libc++abi.dylib 0x00007fff8675de17 default_terminate_handler() + 267
    5 libobjc.A.dylib 0x00007fff8c1d06ae _objc_terminate() + 103
    6 libc++abi.dylib 0x00007fff8675b00e std::__terminate(void (*)()) + 8
    7 libc++abi.dylib 0x00007fff8675aa7a __cxa_throw + 121
    8 libobjc.A.dylib 0x00007fff8c1ce08c objc_exception_throw + 318
    9 com.apple.CoreFoundation 0x00007fff92ddb7de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
    10 com.apple.CoreFoundation 0x00007fff92ddb66b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
    11 SophosConfigD 0x000000010e4948a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
    12 SophosConfigD 0x000000010e4937b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
    13 SophosConfigD 0x000000010e493755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
    14 SophosConfigD 0x000000010e4882f8 -[SAVFeatureFeedback start] + 230
    15 com.apple.Foundation 0x00007fff81d10e64 __NSThread__start__ + 1351
    16 libsystem_pthread.dylib 0x00007fff8632099d _pthread_body + 131
    17 libsystem_pthread.dylib 0x00007fff8632091a _pthread_start + 168
    18 libsystem_pthread.dylib 0x00007fff8631e351 thread_start + 13

Children
No Data
Unfiltered HTML