Safeguard encryption

Hi SUBHASRI D

Please check this article for recovery scenarios for SafeGuard Enterprise.  Also, this article will help with the available recovery options per encryption method for every platform 

Hi,

Unmanaged client refers to standalone right.But, my concern is if a user who is in the organization managed by CDE and now he has gone onsite means roaming in that case he forgot the password how can i recover it??

Regards,

Subhasri

Hi,

Unmanaged client refers to standalone right.But, my concern is if a user who is in the organization managed by CDE and now he has gone onsite means roaming in that case he forgot the password how can i recover it??

Regards,

Subhasri

Hi SUBHASRI D

Accounts with the Helpdesk, Admin or Super Admin role have the required permission to retrieve a recovery key in Sophos central console. Please check this article which lists out the steps to retrieve recovery keys.