Safeguard encryption

Question

Hi All, 
 Can you let me know how to recover password for On-prem and roaming users in CDE 
 
 Regards, 
 Subhasri

Shweta · Answer

Hi SUBHASRI D 
 Accounts with the Helpdesk, Admin or Super Admin role have the required permission to retrieve a recovery key in Sophos central console. Please check this article which lists out the steps to retrieve recovery keys.