OneDrive not synchronizing encrypted files

Hi -I've had exactly this issue and caused a lot of problems!

The solution I came up with was removing the file encryption options - as we didn't use it. That WILL resolve the issue but not ideal if you use file encryption AND it requires modifying the clients too.

I did NOT have an active FE policy - yet the FE "default" policy was fouling with everything.

However - I did this as a rolling programme so in the interim I set these exclusions into the current policy...

Note the HIDDEN CACHE OneDrive folder - Didn't spot this at first but issue continued until I added this additional exclusion...

Hi Michael, 

Thanks for your reply!

I already had a policy ignoring everything on the C drive, including subfolders, so I think all that includes all the folders in your printscreen.

Even so, i tried adding then explicitly, but it didnt work.

Thanks!

Do you use File Encryption Francois?

Hi rfrancois 

Would you please try to test on a system by upgrading to 8.10 version or newer and install file encryption engine build 31? Just to confirm, if the minifilter driver changes the behavior. 

Hi Michael,

Yes, I use it on the destination folder of those symbolic links

Hi Shweta,

I upgraded my client to version 8.3. At first I thought that the upgrade worked because after the reboot OneDrive started uploading those encripted files. The problem this time is that the upload never completes and OneDrive randomly finds a sync problem saying that the file is "open in another process"

Besides that my computer became very laggy after the upgrade, maybe because of OneDrive, so I reverted back to 8.0.6.2

Thanks

I think worthwhile to remove file encryption on one of the clients to prove a point, I’m confident that it’s this at fault.

You seem to be mixing exclude and ignore? Have to tried the combination of them both (all exclude or all ignore)

I can’t tell from your screenshots but are you trying to encrypt the OneDrive folder but then telling it to ignore and exclude?

Hi Michael,

I think it must be it too, because my clients only have the file encryption module installed.

The ignore on C:\ I added trying to fix this issue. 

I'm using Safeguard only to allow clients to access the files on a DFS. All files in this DFS are encrypted using Safeguard, but most files on the computer are not encrypted.

On my OneDrive I have multiple symbolic links, and some of those links point to folders encrypted using Safeguard (local and remote folders)

Thanks!

Hi rfrancois 

I would suggest you perform the steps suggested by Michael and if you still face the issue, it might require in-depth investigation, so would request you to either open a support case or PM me the licence details so that I can open a support case for you. 

Hi rfrancois 

I would suggest you perform the steps suggested by Michael and if you still face the issue, it might require in-depth investigation, so would request you to either open a support case or PM me the licence details so that I can open a support case for you.