OneDrive not synchronizing encrypted files

Question

Hi, 
 I have on my OneDrive folder some symbolic links to other folders, nothing special. My problem is with two links that points to folders encrypted with Safeguard location based encryption: one that points to a local folder, and one that points to a network location. None of the files inside this links are being synchronized by OneDrive, only the folder structure. 
 All the other folders and links inside my OneDrive sync normally. 
 
 My SafeGuard version: 8.00.6.2 
 
 I've already tried all the bellow without luck: 
 - Adding the path to the OneDrive link to the location based encryption policy (<User Profile>\OneDrive\FOLDER) 
 - Adding Cloud Storage Definition, following this KB: https://community.sophos.com/kb/en-us/125710 
 - Adding OneDrive as an Ignored Application on my General Setttings policy 
 
 Removing the encryption allows the files to sync normally. 
 
 Thanks!

MichaelMcLannahan · Answer

Hi -I've had exactly this issue and caused a lot of problems! 
 The solution I came up with was removing the file encryption options - as we didn't use it. That WILL resolve the issue but not ideal if you use file encryption AND it requires modifying the clients too. 
 I did NOT have an active FE policy - yet the FE "default" policy was fouling with everything. 
 However - I did this as a rolling programme so in the interim I set these exclusions into the current policy... 
 
 Note the HIDDEN CACHE OneDrive folder - Didn't spot this at first but issue continued until I added this additional exclusion...