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Mac OS SOAP-Test failed

mkalmer over 4 years ago

Hello,

We´ve just upgraded to Safeguard Enterprise 8.3 and created new Configuration Packages for the clients.

New MacOS Ver. 10.15.2 now fails with SOAP-Test Error:

Anybody knowing a solution for this issue?

Thanks and Regards

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0 MichaelMcLannahan over 4 years ago

Are your Mac clients configured to use SSL?
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0 mkalmer over 4 years ago in reply to MichaelMcLannahan

Yes, the Configuration Package is configured with SSL Transport Security.

On Windows Clients it is working also with new installations.
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0 Jasmin over 4 years ago in reply to mkalmer

Hi mkalmer

It would probably a certificate problem in the authentication process with the SSL transportation method for MAC.

Please refer to this article to troubleshoot the communication process.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Jasmin over 4 years ago in reply to Jasmin

Hi mkalmer

I just wanted to follow up with you on this thread, please let us know if you are still facing the above-mentioned issue. Feel free to reach out to us for any further concerns.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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+1 Rapa601 over 4 years ago in reply to Jasmin

You might be using an SSL certificate, which did not longer meet the requirements, given by Apple.
Please check the following KBA for more details:

https://support.apple.com/en-gb/HT210176

If you could not meet the above mentioned requirement - you might need to consider switching off the server verification.

For more information about please see the related part from the manual:

https://docs.sophos.com/esg/sgn/8-3/admin/en-us/esg/SafeGuard-Enterprise/concepts/CommandLineOptions_FE.html?hl=terminal

example "sudo sgdeadmin --disable-server-verify" or "sudo sgfsadmin --disable-server-verify".
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