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Sophos Safeguard: Failed to Create certificate

SL2ImMAF

Saludos, tengo inconvenientes en consola de administración de sophos safeguard, la cual tengo algunos usuarios que de manera aleatoria, no se pueden crear manualmente certificados, adjunto la imagen y si me pueden ayudar a resolverlo, tengo ya varios usuarios de red nuevos y viejos que se esta volviendo recuerrente.

La versión es 8.00.0.280.



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  • +1

    Hi  

    I'd like to know whether there is any special character or non-RFC compliant special characters in the email address of the user except @.

    If it is existing in the email address, Safeguard version 8.0 will give you an error while creating a certificate.

    This issue was already addressed to be implemented in version 8.10. I'd recommend you to upgrade your Safeguard to version 8.10 which will resolve this problem.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
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  • 0 in reply to Jasmin

    Hello  

    A pleasure, and thank you very much.
    I tell you, which is possible because of the version I was reading and I have the 8.00.0.280 version of the console, you have the link where I can download this and if there are more versions above.

    There is a procedure, I need to read more about this because I would already enter an RFC to proceed to this.

    Thank you very much, anything I inform you.

Reply
  • 0 in reply to Jasmin

    Hello  

    A pleasure, and thank you very much.
    I tell you, which is possible because of the version I was reading and I have the 8.00.0.280 version of the console, you have the link where I can download this and if there are more versions above.

    There is a procedure, I need to read more about this because I would already enter an RFC to proceed to this.

    Thank you very much, anything I inform you.

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