After installing the 8.0 SGN client on windows 7 system the system performance is poor

any one can suggest us why this issue occurs 

Also is there any document is there to prevent this issue

Hi Paresh, 

Performance issues like the one you are describing are looked at on a case by case bases. What exactly are you seeing in terms of performance? Can you provide before and after examples of tasks. 

Also: 

• What is the full version number of SafeGuard client installed (e.g. 8.0.1xx)? 
• What is the version of the SafeGuard management server? 
• What variant of Windows 7 are you using (e.g. Pro and 32 or 64 bit). 
• What is the make and model of the device you are using? 
• What is the processor on the device? 

Please let us know. 

Hi Team,

Please find the below response:

-What is the full version number of SafeGuard client installed ?- Currently we have use Sophos safeguard client v8.0, preinstall 8.0 and client configuration is 8.10

-What variant of Windows 7 are you using (e.g. Pro and 32 or 64 bit). & Pro (32 and 64 bit)

-What is the make and model of the device you are using? Mostly HP ProBook models – 4440s, 440 G1, G2

-What is the processor on the device? Core i3

-What is the version of the SafeGuard management server? 

8.10.0.323

Also can you share the supported manufacture list ,so that we can identify if there is compatibility issue is there or not?

Hi paresh palav 

I have gone through your answers and able to see that your client version is still 8.0 which can work with the client configuration package of 8.10 but I'd still request you to install 8.10 client version on the machines and apart from that Safeguard file encryption has many performance issues which are getting addressed in different file encryption engines.

Please find all the file encryption engines here and install the latest one once that is available or you can go one by one to have better visibility to check which works best with your environment.

For the list of machines for the compatibility, we have this KB article but the last version for which hardware was tested for version 8.0. If you are facing any installation issue on all the machines with the same vendor, that might be the possibility of the incompatibility for that model only.

Hello Jasmin,

Thanks for your kind reply.

Our current sophos safeguard server version is 8.10.0.323.

Suppose if we have the already installed version (Please find the attached snap of test system) then what is the impact on that system.

-DO we need to upgrade the Preinstall & Client Configuration packages or not?

Kindly suggest here.

Hi again Paresh, 

It would be best practice to upgrade the Preinstall. The Client Configuration package looks like it is updated already, so just the Preinstall along with the client. 

Please let us know if you have any further questions. 

Regards, 

Hi again Paresh, 

It would be best practice to upgrade the Preinstall. The Client Configuration package looks like it is updated already, so just the Preinstall along with the client. 

Please let us know if you have any further questions. 

Regards, 

So in this scenario,

We need to upgrade the first Preinstall then Client packages to match the all current version with Sophos Safeguard

Hi could anyone share the latest sophos safeguard version with supported windows client version os, does it support for the windows 7.pro

Hi - Just replied to your other post. I'm afraid no-one can (or should) link to it directly as it's available to users testing or have purchased the product. 

I you don't see the product as I've shown after logging in - then you'll need to contact support who will take it up with you.

The complete zip contains the pre-installer (this is NOT needed for Win10 - only Win7), latest clients for Mac AND PC and all the server setup/install too.

Hi paresh palav 

Safeguard 8.20 is the latest version for the Safeguard enterprise but it has the same module which Safeguard v8.10 has for Windows 7. From Safeguard 8.20 onwards, we have discontinued the Windows 7 as supported Operating System. Even if you'll upgrade to the 8.20, your machine will have the same module of encryption which is in the 8.10.

For information, please find the release notes here of Safeguard 8.20.

Hi Jasmin,

Thanks for the reply.

Could you please share the latest supported windows safeguard client  article, as we have the below link :

We are planning to configure the new safeguard server  to the client site and the client is having some of the windows 7 pro 64bit system. So  in this scenario, we  have build the sophos safeguard 8.2 console with the same version client,preinstall and configuration packages, so will it supported for the windows 7.pro 64 bit system or not?

Hi Jasmin,

Thanks for the reply.

Could you please share the latest supported windows safeguard client  article, as we have the below link :

System Requirements for SafeGuard Enterprise 8.20

Sophos Community

We are planning to configure the new safeguard server  to the client site and the client is having some of the windows 7 pro 64bit system. So  in this scenario, we  have build the sophos safeguard 8.2 console with the same version client,preinstall and configuration packages, so will it supported for the windows 7.pro 64 bit system or not?

Also share the new sophos safeguard 8.2 server installation video for our knowledge purpose.

Hi paresh palav 

It is the correct article to refer the system requirement for the Safeguard 8.20 which is the latest version of the Safeguard.