After installing the 8.0 SGN client on windows 7 system the system performance is poor

any one can suggest us why this issue occurs 

Also is there any document is there to prevent this issue

Hi paresh palav 

I have gone through your answers and able to see that your client version is still 8.0 which can work with the client configuration package of 8.10 but I'd still request you to install 8.10 client version on the machines and apart from that Safeguard file encryption has many performance issues which are getting addressed in different file encryption engines.

Please find all the file encryption engines here and install the latest one once that is available or you can go one by one to have better visibility to check which works best with your environment.

For the list of machines for the compatibility, we have this KB article but the last version for which hardware was tested for version 8.0. If you are facing any installation issue on all the machines with the same vendor, that might be the possibility of the incompatibility for that model only.

Hello Jasmin,

Thanks for your kind reply.

Our current sophos safeguard server version is 8.10.0.323.

Suppose if we have the already installed version (Please find the attached snap of test system) then what is the impact on that system.

-DO we need to upgrade the Preinstall & Client Configuration packages or not?

Kindly suggest here.

Hi again Paresh, 

It would be best practice to upgrade the Preinstall. The Client Configuration package looks like it is updated already, so just the Preinstall along with the client. 

Please let us know if you have any further questions. 

Regards, 

Hi paresh palav 

As I have mentioned in my first post and agreeing with RodS that it best practises to have preinstall, client and client configuration package on the same version which will reduce many performances and feature-related issues of Safeguard. 

Please install the same version Client on the machine and if still issue persists, you can go ahead with the file encryption engine.

Hi Jasmin,

Just to update you ,

As when we built the new Sophos Safeguard server 8.1 then we have already created the same version packages (Client,Configuration & Preinstall) but due to this packages we are facing the performance issue.

Hence,one of my colleagues already case with sophos & case id is 8386595  and the engineer suggest that here to install the lower version.

After some time we are facing the same issue again & case is logged with support 9354628 & now unable to connect with the support since yesterday and due to this our installation is stucked.

 Could you please provide us the relevant solution for this issue.

Hi Team,

Could you please suggest how we can update the patch if we are having the client , preinstall version 8.00.0.251 and client configuration version is 8.10.0.323 .

Also we are unable to connect with the sophos support & case id is 9354628

Hi Team,

Could you please suggest how we can update the patch if we are having the client , preinstall version 8.00.0.251 and client configuration version is 8.10.0.323 .

Also we are unable to connect with the sophos support & case id is 9354628.

Also how we can identify the patch is updated or not and what is the impact of upgradation

The client are available via the main zip file you would have downloaded for the server install.

The configuration only really contains settings as such - it's the client (and pre-install for Win7) that will affect performance. More so the client.

The updates for the client are available from Sophos - The upgrade from 251 is available here - https://community.sophos.com/kb/en-us/131935 

The configuration is new and matching your server at present - So I would upgrade the client first (with the link I've posted) and go from there?

Hi Micheal,

We have recently installed version as follows:

1.Preinstall---8.00.0.251

2.Client---8.00.0.251

3.Client Configuration ---8.10.0.323

As per you last suggestion,

What is the exact process if the Preinstall and Client is older version in this scenario?

So if we want to upgrade the Preinstall & Client then How we can go ahead,can you please us.

So in this scenario,

We need to upgrade the first Preinstall then Client packages to match the all current version with Sophos Safeguard

So in this scenario,

We need to upgrade the first Preinstall then Client packages to match the all current version with Sophos Safeguard

Hi could anyone share the latest sophos safeguard version with supported windows client version os, does it support for the windows 7.pro

Hi - Just replied to your other post. I'm afraid no-one can (or should) link to it directly as it's available to users testing or have purchased the product. 

I you don't see the product as I've shown after logging in - then you'll need to contact support who will take it up with you.

The complete zip contains the pre-installer (this is NOT needed for Win10 - only Win7), latest clients for Mac AND PC and all the server setup/install too.

Hi paresh palav 

Safeguard 8.20 is the latest version for the Safeguard enterprise but it has the same module which Safeguard v8.10 has for Windows 7. From Safeguard 8.20 onwards, we have discontinued the Windows 7 as supported Operating System. Even if you'll upgrade to the 8.20, your machine will have the same module of encryption which is in the 8.10.

For information, please find the release notes here of Safeguard 8.20.

Hi Jasmin,

Thanks for the reply.

Could you please share the latest supported windows safeguard client  article, as we have the below link :

We are planning to configure the new safeguard server  to the client site and the client is having some of the windows 7 pro 64bit system. So  in this scenario, we  have build the sophos safeguard 8.2 console with the same version client,preinstall and configuration packages, so will it supported for the windows 7.pro 64 bit system or not?

Hi Jasmin,

Thanks for the reply.

Could you please share the latest supported windows safeguard client  article, as we have the below link :

System Requirements for SafeGuard Enterprise 8.20

Sophos Community

We are planning to configure the new safeguard server  to the client site and the client is having some of the windows 7 pro 64bit system. So  in this scenario, we  have build the sophos safeguard 8.2 console with the same version client,preinstall and configuration packages, so will it supported for the windows 7.pro 64 bit system or not?

Also share the new sophos safeguard 8.2 server installation video for our knowledge purpose.

Hi paresh palav 

It is the correct article to refer the system requirement for the Safeguard 8.20 which is the latest version of the Safeguard.