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Problem: Gateway Went Down CR750ing

Hello friends,

I have a problem with my Cyberoam CR750ing Firewall.

I have 2 internets with fixed IP, connected to ports A and B as WAN. The ISP modem is set to Bridge.

Problem: 1 of the gateways goes offline but not online alone. To return, I need to access the Firewall, click on the corresponding interface and click OK, without changing anything. Then the gateway goes online.

Does anyone know how I solve this problem?

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Yashraj S over 4 years ago

Hi Erick Gomes

Please give us some time while we look into this for you. Someone from our team shall get back to you.

Thanks,

Yashraj Singha
Manager | Global Community Support
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Keyur over 4 years ago

Hi Erick Gomes

Could you please share the failover condition screenshot for that specific gateway?

Please also check arp entry for the upstream device when you face the issue using the given command.

console> system diagnostics utilities arp show

You may also add a manual entry of arp for the upstream devices.

Regards,

Keyur
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Erick Gomes over 4 years ago in reply to Keyur

Hi Keyur

Thanks for answering.

I have no failover configuration.

Referring to the given command, returns me an error.
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Keyur over 4 years ago in reply to Erick Gomes

Hi Erick Gomes

I would request you to contact technical support to investigate the issue, please open a support service request and they will assist you further to resolve the issue.

Regards,

Keyur
Community Support Engineer | Sophos Support
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