This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cleaning Threats

Hello. I am new to this so I apologize if I did not follow certain protocols.

I have run a scan on Sophos several times. Every time it shows a certain number of "Threats found". I assumed that these threats are cleaned automatically but this does not seem to be the case. My question is, how to clean these threats after the scan.

I also tried to clean two Alerts on my backup. I followed all the instructions on your help line but nothing seem to work.

Thank you in advance for your help



This thread was automatically locked due to age.
Parents Reply
  • On the Dashboard threats page it should show both a threat and action of being cleaned, an amber & green notification that should correspond to the "Threats Found" number you see after you run a scan.

    If auto-cleanup failed, a warning would be displayed on the dashboard that manual intervention is required. This is what you would need to pay attention to. 

    Do you see any warnings on your dashboard? 

    Thanks,
    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
Children