Cleaning Threats

Hi,

Which Sophos product are you using? 

Thanks,
Karlos

Hi, 

I am using Sophos Home.

Wolfgang

Events that are resolved automatically will not show up in the Events list. Could you provide a snap of your Alerts list? If it's a PUA, it should provide an option to 'Clean' 

If there is no 'Clean' option, then you will manually have to delete the file.

Thanks,
Karlos

Thanks. I mean the "Threats Found" item, not the "Alert" box. This is on the right side of the screen. The dashboard, however, shows a "0" under "Threats Cleaned". Also, every scan it shows the same number of threats (16).

Thanks. I mean the "Threats Found" item, not the "Alert" box. This is on the right side of the screen. The dashboard, however, shows a "0" under "Threats Cleaned". Also, every scan it shows the same number of threats (16).

On the Dashboard threats page it should show both a threat and action of being cleaned, an amber & green notification that should correspond to the "Threats Found" number you see after you run a scan.

If auto-cleanup failed, a warning would be displayed on the dashboard that manual intervention is required. This is what you would need to pay attention to. 

Do you see any warnings on your dashboard? 

Thanks,
Karlos

Thanks again. I have not seen any warning yet. However, I cannot open the same screen, of which I sent you screen shot, anymore. Instead it shows the attached