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Iview installer issue

Navar Holmes

I just installed (tried) iview on my new Dell Intel R530.

After it asks to remove media and reboot.

On reboot i get this message:

Starting 02_00_0306

megasas: IOC Inot cmd success

megases: INIT adapter done

i8042: No controller found

Loading configuration

Password:

 

At this point keyboard stops working.

Search knowledge base but no reference to the i8042 issue.

 

Help



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  • 0

    Hi Navar,

    Can you post some screenshot of the notification messages, I want to see the errors.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Also here is a list of my New Dell hardware.

    Installer version used: VI-SIVOS_20.00.0_MR-2-776

    Here is my hardware list.

    Raid1 OS (400BG SSD SATA)

    Raid 10 Logs (4TB SATA)

    PowerEdge R530 Server

    PowerEdge R430/R530 Motherboard MLK

    No Trusted Platform Module

    3.5" Chassis with up to 8 Hard Drives

    Intel Xeon E5-2609 v4 1.7GHz,20M Cache,6.4GT/s QPI,8C/8T (85W) Max Mem 1866MHz

    Intel Xeon E5-2609 v4 1.7GHz,20M Cache,6.4GT/s QPI,8C/8T (85W) Max Mem 1866MHz

    Up to 135W Heatsink for PowerEdge R530

    Up to 135W Heatsink for PowerEdge R530

    Fan for 2 CPUs

    2400MT/s RDIMMs

    Performance Optimized

    PERC H730 Integrated RAID Controller, 1GB Cache

    On-Board LOM 1GBE (Dual Port for Towers, Quad Port for Racks)

    iDRAC Port Card

    iDRAC8 Enterprise, integrated Dell Remote Access Controller, Enterprise

    DVD ROM, SATA, INTERNAL

    Performance BIOS Settings

    Dual, Hot-plug, Redundant Power Supply (1+1), 1100W

    8GB RDIMM, 2400MT/s, Single Rank, x8 Data Width 2 - -

    400GB Solid State Drive SATA Mix Use MLC 6Gbps 2.5in Hot-plug Drive,3.5in HYB CARR, S3610

    4TB 7.2K RPM SATA 6Gbps 3.5in Hot-plug Hard Drive,13G

  • 0 in reply to Navar Holmes

    Hi Navar,

    We require troubleshooting logs to see what is causing this. Use to the USB option to write the logs in the USB drive. Refer the guide here properly for the installation part. It has all the steps to setup iView successfully.

    The issue with your keyboard may be caused due to incorrect selection of the keyboard layout. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    There is no options available when installing iview.

    You boot to the ISO and the only option is "press y to continue"

    I tested the install in VMware workstation.

    Your link to Sophos iView Setup Adminstratation Guide is 2 years old and for version 1.

    Version 2 is the current version.

    The version 2 admin guide has no instructions.

    There view2 a Getting Started Guide but there is no options for the install like there was for iview version one.

    Why did Sophos removed the install options?

  • 0 in reply to Navar Holmes

    We gave up on trying to get iveiw installed directly on our new Intel hardware.

    Had to spend money and by a full copy of ESX standalone just so we could move forward with iveiw.

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