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Hi friends , i'm new :) , Some Questions about Sophos

Hello guys :)

these are my questions , if you know the answers please let me know them :) :

First: i want to know why Sophos have not a chat support like Norton of McAfee for example ?

Second: Sophos does support from Iran ? because i go to submit sample page and i couldnt find Iran in the Country list !

Third: Sophos Lab ( that part which analys our malware submissions ) is 24/7 ?

in the end : i am sorry for my english :) i am iranian so its a little hard for me speak good english :(

Best Regards

-Parham

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0 Bianson over 8 years ago

Hi ParhamHasanabadi

Your English is great! Are you talking about a particular Sophos product or just the company in general?

Regards,

Bob
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0 ParhamHasanabadi over 8 years ago in reply to Bianson

Thank You for the answer dear Robert

well i dont know i just ask those question about Sophos.. you know... i just want to know

why cant chat with for example Tech Sophos Support

and i thin another questions are clear enough :)

and Robert , you dont think answers in community have some delay ?
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0 Bianson over 8 years ago in reply to ParhamHasanabadi

ParhamHasanabadi

Sure, I'll try to answer them :)

First: i want to know why Sophos have not a chat support like Norton of McAfee for example ?

You can find all information on contacting Sophos here. We offer phone support for licensed customers.

Second: Sophos does support from Iran ? because i go to submit sample page and i couldnt find Iran in the Country list !

There are export restrictions in place regarding Iran. More information can be found here.

Third: Sophos Lab ( that part which analys our malware submissions ) is 24/7 ?

Yes. More information can be found here.

Thank you!

Bob
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0 ParhamHasanabadi over 8 years ago in reply to Bianson

Thank You for the Answers

But Robert , if i buy Sophos License from a Reseller in Iran , then Sophos will Support me ?

Regards
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0 Bianson over 8 years ago in reply to ParhamHasanabadi

ParhamHasanabadi

Sorry, our technology is not allowed in Iran.

Regards,

Bob
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0 Bianson over 8 years ago in reply to ParhamHasanabadi

ParhamHasanabadi

Sorry, our technology is not allowed in Iran.

Regards,

Bob
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