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Hi friends , i'm new :) , Some Questions about Sophos

ParhamHasanabadi

Hello guys :)

these are my questions , if you know the answers please let me know them :) :

First:  i want to know why Sophos have not a chat support like Norton of McAfee for example ? 

Second: Sophos does support from Iran ? because i go to submit sample page and i couldnt find Iran in the Country list !

Third: Sophos Lab ( that part which analys our malware submissions ) is 24/7 ?

in the end : i am sorry for my english :) i am iranian so its a little hard for me speak good english :(

Best Regards

-Parham



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  • 0

    Hi  

    Your English is great! Are you talking about a particular Sophos product or just the company in general? 

    Regards,

    Bob

  • 0 in reply to Bianson

    Thank You for the answer dear Robert

    well i dont know i just ask those question about Sophos.. you know... i just want to know

    why cant chat with for example Tech Sophos Support

    and i thin another questions are clear enough :)

    and Robert , you dont think answers in community have some delay ? 

  • 0 in reply to ParhamHasanabadi

     

    Sure, I'll try to answer them :)

    First:  i want to know why Sophos have not a chat support like Norton of McAfee for example ? 

    You can find all information on contacting Sophos here. We offer phone support for licensed customers. 

    Second: Sophos does support from Iran ? because i go to submit sample page and i couldnt find Iran in the Country list !

    There are export restrictions in place regarding Iran. More information can be found here.

    Third: Sophos Lab ( that part which analys our malware submissions ) is 24/7 ?

    Yes. More information can be found here.

    Thank you!

    Bob

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  • 0 in reply to ParhamHasanabadi

     

    Sure, I'll try to answer them :)

    First:  i want to know why Sophos have not a chat support like Norton of McAfee for example ? 

    You can find all information on contacting Sophos here. We offer phone support for licensed customers. 

    Second: Sophos does support from Iran ? because i go to submit sample page and i couldnt find Iran in the Country list !

    There are export restrictions in place regarding Iran. More information can be found here.

    Third: Sophos Lab ( that part which analys our malware submissions ) is 24/7 ?

    Yes. More information can be found here.

    Thank you!

    Bob

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