Real-time protection shows as "not running"

Hello there,

Thank you for contacting the Sophos Community.

I believe you are being affected by https://support.sophos.com/support/s/article/KBA-000009928?language=en_US 

Regards,

And this applies to Sophos Home? None of the screenshots in the referenced documentation look like anything I see in my windows. I also uninstalled, downloaded and reinstalled the device endpoint protection today, so I would assume the endpoint protection should be the latest version available. 

Hello,

I am currently checking with Sophos Home Support, but I believe you should only need to follow the Work Around on Step 1, not the MDM one.

Regards,

I'm not sure I'm clear on exactly what Step 1 is. I don't see anything identified in that manner.

This morning I tried a complete uninstall and restart, removing the device from my dashboard, and then reinstalling and setting up full disk access and enabling the extensions. Didn't make any difference. My laptop's header bar icon is still orange, says "Computer is Vulnerable", "Real-time protection not running" and "Potentially Unwanted App Protection Disabled" when the dashboard shows both Real-time Protection and Potentially Unwanted Apps as enabled.

The really weird part is this morning I also upgraded one of my other Macs (a Mini) to OS X 15 (Sequoia), and prior to the upgrade I uninstalled Sophos Home, and then following the upgrade did a fresh download and install. And everything is fine, the icon in the header bar looks normal, and the dashboard says everything is fine with that Mac. So I'm trying to figure out what's different with my MB Pro. There are two things I've found so far. The first (which is pretty strange) is full disk access on the Mac mini includes the file com.sophos.endpoint.scanextension, but I cannot locate that file on the Mini (yes, I'm viewing hidden files), nor can I find it on my MBP. The other thing is on my MBP, I see "SophosCryptoGuard" which I do NOT see on the Mac mini. (I tried turning CryptoGuard off but that didn't change anything.)

Thanks for any further information.

I'm not sure I'm clear on exactly what Step 1 is. I don't see anything identified in that manner.

This morning I tried a complete uninstall and restart, removing the device from my dashboard, and then reinstalling and setting up full disk access and enabling the extensions. Didn't make any difference. My laptop's header bar icon is still orange, says "Computer is Vulnerable", "Real-time protection not running" and "Potentially Unwanted App Protection Disabled" when the dashboard shows both Real-time Protection and Potentially Unwanted Apps as enabled.

The really weird part is this morning I also upgraded one of my other Macs (a Mini) to OS X 15 (Sequoia), and prior to the upgrade I uninstalled Sophos Home, and then following the upgrade did a fresh download and install. And everything is fine, the icon in the header bar looks normal, and the dashboard says everything is fine with that Mac. So I'm trying to figure out what's different with my MB Pro. There are two things I've found so far. The first (which is pretty strange) is full disk access on the Mac mini includes the file com.sophos.endpoint.scanextension, but I cannot locate that file on the Mini (yes, I'm viewing hidden files), nor can I find it on my MBP. The other thing is on my MBP, I see "SophosCryptoGuard" which I do NOT see on the Mac mini. (I tried turning CryptoGuard off but that didn't change anything.)

Thanks for any further information.