Real-time protection shows as "not running"

Reinstalled Sophos Home 10.9.1 after upgrading to OS X 15 (Sequoia) on an M1 Mac. Sophos icon is orange, saying "Real-time Protection not running" but when I go to the portal page, it shows as being enabled. Also having a similar issue with a second message saying "Potentially Unwanted App Protection Disabled" when the portal says it's enabled. I've restarted the endpoint several times, tried turning it off and reenabling, but nothing seems to resolve the issue. Thanks for any suggestions. I'm having a bit of trouble with support documentation because very little (if any) has been updated to reflect the Sequoia interface; most seem to still be about Ventura.

John

modified for clarity
[edited by: John Meggers at 9:11 PM (GMT -7) on 30 Sep 2024]

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0 emmosophos 3 hours ago

Hello there,

Thank you for contacting the Sophos Community.

I believe you are being affected by https://support.sophos.com/support/s/article/KBA-000009928?language=en_US

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 John Meggers 3 hours ago in reply to emmosophos

And this applies to Sophos Home? None of the screenshots in the referenced documentation look like anything I see in my windows. I also uninstalled, downloaded and reinstalled the device endpoint protection today, so I would assume the endpoint protection should be the latest version available.
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0 emmosophos 3 hours ago in reply to John Meggers

Hello,

I am currently checking with Sophos Home Support, but I believe you should only need to follow the Work Around on Step 1, not the MDM one.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 3 hours ago in reply to John Meggers

Hello,

I am currently checking with Sophos Home Support, but I believe you should only need to follow the Work Around on Step 1, not the MDM one.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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