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Sophos Blacklist

It appears that our IP address or domain has been listed on the Sophos Antispam Blacklist. I would like to inquire about the steps required to be removed from this list.

Thank you in advance for your assistance and any further information you can provide.

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emmosophos 3 months ago in reply to Thomas Führer +3 verified

Hello there, Labs have confirmed that they aren’t blocking the IP/Domain; the block is at the customer product configuration. Here’s a reference to the UTM/Firewall/SFOS docs that highlight this fact…

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0 Erick Jan 3 months ago

Hi Thomas,

Thank you for reaching out to Sophos Community.

Kindly share the following:

• IP address and Domain
• Full Log
• .eml sample of the email being rejected
• Affected domain(s).

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Thomas Führer 3 months ago in reply to Erick Jan

Domäne: owa.wandlitz.de

IP: 82.193.244.250
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0 Thomas Führer 3 months ago in reply to Erick Jan

Domäne: owa.wandlitz.de

IP: 82.193.244.250
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0 Erick Jan 3 months ago in reply to Thomas Führer

Hi Thomas,

Kindly attach a .eml sample so we can request a ticket for Sophos Lab to check the issue further. Thank you.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 emmosophos 3 months ago in reply to Thomas Führer

Hello there,

Labs have confirmed that they aren’t blocking the IP/Domain; the block is at the customer product configuration.

Here’s a reference to the UTM/Firewall/SFOS docs that highlight this fact:
https://support.sophos.com/support/s/article/KB-000038662?language=en_US

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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