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Can't login to Sophos Support Portal

Hello Sophos Support,

I am unable to log in at the Sophos Support Portal because I keep receiving some "Sales Force" error message every time. This Sales Force error has been occurring for months now. Could someone perhaps do something about it? It's great that we need to register for support, but if the login never works, we as customers can't reach you.

Region is German and my english is too bad for Phone Calls. So I need support via Mail.

I hope you can assist me.

Best regards from Germany

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0 emmosophos 9 months ago

Hello there,

Thank you for contacting the Sophos Community.

Sorry to hear you are having issues accessing the Partner Portal.

Make sure your contact info (Email) is added to the list of Approved contacts for your company.

I would recommend you to reach out to our Customer Care to confirm, and if so, they can help you troubleshoot your sign-in issues.

Please reach out to them via Phone; you can find the number closer to your region in the following link https://docs.sophos.com/support/help/en-us/contact/index.html

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 sophosadmin_ 9 months ago in reply to emmosophos

As I just said: my english, speakingwise, is too bad for phone calls. And the German Hotline is in english. Mails directly to support@sophos.com are rejected..
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0 emmosophos 9 months ago in reply to sophosadmin_

Hello there,

You can ask one of the Approved contacts of your company to make the call for you, or they can contact support via Chat.

Any email you send to support@sophos.com will be rejected since only cases can be created via the Portal.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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