Can't login to Sophos Support Portal

Hello there,

Thank you for contacting the Sophos Community.

Sorry to hear you are having issues accessing the Partner Portal.

Make sure your contact info (Email) is added to the list of Approved contacts for your company.

I would recommend you to reach out to our Customer Care to confirm, and if so, they can help you troubleshoot your sign-in issues.

Please reach out to them via Phone; you can find the number closer to your region in the following link https://docs.sophos.com/support/help/en-us/contact/index.html

Regards,

As I just said: my english, speakingwise, is too bad for phone calls. And the German Hotline is in english. Mails directly to support@sophos.com are rejected..

Hello there,

You can ask one of the Approved contacts of your company to make the call for you, or they can contact support via Chat. 

Any email you send to support@sophos.com will be rejected since only cases can be created via the Portal.

Regards,