so the thing is this laptop was pre-owned by a company and they inserted the sophos endpoint
but now Sophos is deleting some of my files as threat and i cant stop it as i not have the admin id and password and neither the tamper protection password
and to get the tamper protection password i don't have the registered email id and password to get the tamper protection password so i am stuck
help me
Hi Khuzema Sadriwala ,
Thank you for reaching out to the Sophos Community.
Is this device still being managed by an organization? You can manually disable the Tamper Protection. However, you would need to be the Admin of the device to perform the steps.
Would you be able to at least acquire local admin access on this device? Once the Tamper Protection has been turned off, you may use the SophosZap tool to completely remove the Endpoint agent.
Hi Khuzema Sadriwala ,
Thank you for reaching out to the Sophos Community.
Is this device still being managed by an organization? You can manually disable the Tamper Protection. However, you would need to be the Admin of the device to perform the steps.
Would you be able to at least acquire local admin access on this device? Once the Tamper Protection has been turned off, you may use the SophosZap tool to completely remove the Endpoint agent.
