A few complaints about On-Demand Webinars

Hi astiadmin ,

Thank you for reaching out to the Sophos Community.

We sincerely apologize for the inconvenience. To check your registration for this On-Demand webinar, you will need to reach out to your Partner/Sophos Sales Representative, or email our Global Training Team at globaltraining@sophos.com.

Please let me know if you need further assistance.

Hi Gladys,

I appreciate your response but sorry, this is simple ridiculous. I was able to register for the webinar and was able to watch it up to half when I had to leave the screen. And you tell me I cannot resume watching it without talking to my partner? I am pretty sure, I can watch any other webinar without contacting my partner by just putting in my details. And even if you are right, it is still ridiculous and far from customer friendly. Again, sorry.

Best regards
Daniel

Hi astiadmin ,

I understand this is frustrating. Webinars are mostly managed by our Global Training Team. We can check with them on your behalf.

Could you please confirm the email address that you used to register? I'll also follow up with you via PM. Your patience is very much appreciated.

Hi astiadmin ,

I understand this is frustrating. Webinars are mostly managed by our Global Training Team. We can check with them on your behalf.

Could you please confirm the email address that you used to register? I'll also follow up with you via PM. Your patience is very much appreciated.

Update: We have reached out internally and will follow up on this thread with our findings. 

Hi astiadmin ,

The on-demand webinar pages have been updated. When coming back to a webinar, users will now be asked to log in using their First Name, Last Name, and email address. This will then trigger an email, sending a verification code to log in and watch the video again.

Alternatively, users can also click on the “Already Registered?” link to access the login page

You can proceed and test it on your end. Let me know if you have further questions.