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A few complaints about On-Demand Webinars

astiadmin

Hi everyone,

not sure if I am at the right place here regarding this but I'll try anyway.

- I started to watch an On-Demand Webinar about Intercept X (had to type all my details before to register and get access). So far so good. Now I was interrupted during the webinar so I was AFK for a while. Returning back to the screen it told me that my session was reset. Ok, so I tried to start from scratch. Again I had to type all my details (don't know why). But then I got a dialog that said "Already registered?" and that asked me for a confirmation code. But, I don't have any code. Got no mail from Sophos or something (I can tell because I'm the UTM admin and have full access to SMTP log). So how am I supposed to continue watching this webinar?!?

- Obviously for each webinar I have to retype all my details. Why can't I login with my Sophos account to keep track of everything?

- Why do I have to type all my details for a webinar I have already registered for just to be told afterwards that I'm already registered?

The webinars are really good and Sophos is a leading security company. Why can't they configure this user-/customer-friedly? Or is this just my experience (tried different browsers)? @Sophos

Best regards
Daniel



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  • 0

    Hi  ,

    Thank you for reaching out to the Sophos Community.

    We sincerely apologize for the inconvenience. To check your registration for this On-Demand webinar, you will need to reach out to your Partner/Sophos Sales Representative, or email our Global Training Team at globaltraining@sophos.com.

    Please let me know if you need further assistance.

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
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  • 0 in reply to Gladys

    Hi Gladys,

    I appreciate your response but sorry, this is simple ridiculous. I was able to register for the webinar and was able to watch it up to half when I had to leave the screen. And you tell me I cannot resume watching it without talking to my partner? I am pretty sure, I can watch any other webinar without contacting my partner by just putting in my details. And even if you are right, it is still ridiculous and far from customer friendly. Again, sorry.

    Best regards
    Daniel

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  • 0 in reply to Gladys

    Hi Gladys,

    I appreciate your response but sorry, this is simple ridiculous. I was able to register for the webinar and was able to watch it up to half when I had to leave the screen. And you tell me I cannot resume watching it without talking to my partner? I am pretty sure, I can watch any other webinar without contacting my partner by just putting in my details. And even if you are right, it is still ridiculous and far from customer friendly. Again, sorry.

    Best regards
    Daniel

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