Discussions super slow loading of support community list

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super slow loading of support community list

LHerzog 10 months ago

When I click here, the website needs 65 seconds to load.

Sometimes it is a bit faster but most of the times, it is very, very slow.

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emmosophos 10 months ago in reply to LHerzog +1 suggested

Hello LHerzog, This is an ongoing issue due to how the community groups/forum are nested and the number of groups. (This is caused by the number of groups displayed on one page). We’re working on this…

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0 Erick Jan 10 months ago

Hi Lherzog,

Thank you for reaching Sophos Community.

Are you still experiencing the issue?

Upon testing, I also experienced this on my first few tries. However, now it loads faster. Possible it's been cached already.

I'll report this to our internal team for checking. Thank you for the feedback.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 LHerzog 10 months ago in reply to Erick Jan

most of the times it is still slow, even after first load. never quick. 1min should be unacceptable anyway.

click on it several times, every 2nd , 3rd click it is slow.

Is in that state for a while now. RE: how to find this chat "Community Chat" on the website?
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0 PhilippRusch 10 months ago in reply to LHerzog

Hello,

I don't see this behaviour with my browser over here. Using Firefox.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 PhilippRusch 10 months ago in reply to LHerzog

Hello,

I don't see this behaviour with my browser over here. Using Firefox.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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