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Error when taking Sophos central administrator certification exam


I am writing to you because I am enrolled in the Sophos central administrator certification course (CT15).
The exam has 4 attempts to finish, currently I have 1 attempt, but at the time of opening attempt 2 by mistake the answers could not be sent and the window remains blank while loading and does not allow me to open the exam again.

Please help me with this problem.

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