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Hover-over in forums distracting and disorienting

The hover-over summaries of discussion posts is nice in some ways -- thanks for the thought -- but really annoying in that they will cause the window to scroll if they think they need more room. (i.e. if you hover over posts near the top of the window. So then if you attempt to click, the line you need to click on has scrolled off of the screen. And even when it doesn't scroll off the screen, it's still weird having it jump like that.

Anyone else experiencing this? (Safari on a Mac.)

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0 PhilippRusch over 2 years ago

Hello Wayne,

I find this annoying, too.

Thanks for posting!

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Erick Jan over 2 years ago

Hi Wayne,

Thank you for reaching out to Sophos Community.

Also, Thank you for your feedback; I'll send this to our internal Team

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 2 years ago

Hello,

Can you share a screenshot of what you’re seeing!

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Wayne Folta over 2 years ago in reply to Erick Jan

EDIT: OK, I think I can reproduce it fairly reliably.

Go to a discussion, like Firewall. Scroll to the bottom and press the "2" to take you to the second page of discussions. Scroll the window so that there are some discussion tittles right up near the top. Move your cursor to the top one and hover directly over the title.

You'll get, in rapid succession, a pop-up (hover-over) that extends from your cursor down -- which is the proper behavior -- but also one that extends from your cursor up, which leaves the scrollable area and causes the window to scroll to accommodate it. The title will no longer be under your cursor. And the popup will actually block your cursor (since it's not sitting below the title as it should be).

I've DM'd a video to emmosophos

EDIT 2: There are MUCH worse glitches that aren't repeatable. I just had an instance where three times in a row, when I put the cursor over a title (in the lower part of the screen) in preparation for clicking, the list jumped up at least one place, putting me on the wrong title. Thought I was recording it and I wasn't. Clicked in my phone to actually start recording and it stopped happening and I couldn't make it do the same thing again. with multiple retries, clicking around, and page refreshes.
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0 Wayne Folta over 2 years ago in reply to emmosophos

Sent a link in a DM. Let me know if you have issues accessing it.
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0 emmosophos over 2 years ago in reply to Wayne Folta

Hello Wayne,

Thank you for the videos.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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