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CBA*Sophos DE billed me 120$

Obaida Thunibat1

Hello,

I don't know how to reach support to report this. but I got billed 120$ from my credit card which I haven't done or bought anything from Sophos. this is the first time.

I just have an old Sophos Home account which I checked and had no subscription.

I even created this Sophos ID now to post this.

Any help plz :(



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  • +1

    To add on, since you mentioned you had signed up for Sophos Home before:

    Here is a KBA with information on finding your current subscription details. As mentioned in the KBA: 

    To find your current subscription details, either check your emails for your Sophos Home order (the email comes from no-reply@cleverbridge.com), or use the Purchase lookup tool to re-send the email.  

    If you're unable to find a subscription for any Sophos products, you can always challenge your bank for the charge if you believe it to be fraudulent.

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
Reply
  • +1

    To add on, since you mentioned you had signed up for Sophos Home before:

    Here is a KBA with information on finding your current subscription details. As mentioned in the KBA: 

    To find your current subscription details, either check your emails for your Sophos Home order (the email comes from no-reply@cleverbridge.com), or use the Purchase lookup tool to re-send the email.  

    If you're unable to find a subscription for any Sophos products, you can always challenge your bank for the charge if you believe it to be fraudulent.

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
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