05450544 - Sophos Firewall Ticket issue (Not providing support properly)

I hope after the above message Sophos team will work on my ticket other wise we will plan to change Sophos firewall to another.

Very bad experiance

Very bad experience on the ticket.

Lots of issues because of Sophos firewall. NO one ready to resolve.

I have purchased 3yr license also.

Today, I have mailed to sophos team arroudn 6 times but no response from them

Today, I have mailed to Sophos team around 6 times but no response from them.  I don't know why Sophos team not take seriously

Our whole network is facing issues. The team is charging a support plan also but not providing it.

Hi Umesh,

Apologies for the poor experience you had in working with our team. I have reached out to you via PM to inquire further. 

If you require immediate assistance on a support case, the best way to reach our team is to call in. You can find our regional contact numbers on the following page under "For Critical Cases". 
- support.sophos.com

Can you inform Sophos team? We are struggling big issue from 2 weeks & sophos team is not replying to mail..