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05450544 - Sophos Firewall Ticket issue (Not providing support properly)

Hi Sophos Team,

I have logged ticket from 2 weeks & daily following up with the case. but no one responding on the case & not taking on priority.

Becasue of sophos issue, we are facing lots of issues in our business.

You can check the ticket & my follow-up email. Please escalate on high priority.

Its very very urgent.

Umesh

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Qoosh over 2 years ago +1 suggested

Hi Umesh, Apologies for the poor experience you had in working with our team. I have reached out to you via PM to inquire further. If you require immediate assistance on a support case, the best way…

0 umesh prajapati over 2 years ago

I hope after the above message Sophos team will work on my ticket other wise we will plan to change Sophos firewall to another.

Very bad experiance
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0 umesh prajapati over 2 years ago

Very bad experience on the ticket.

Lots of issues because of Sophos firewall. NO one ready to resolve.

I have purchased 3yr license also.
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0 umesh prajapati over 2 years ago in reply to umesh prajapati

Today, I have mailed to sophos team arroudn 6 times but no response from them
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0 umesh prajapati over 2 years ago

Today, I have mailed to Sophos team around 6 times but no response from them. I don't know why Sophos team not take seriously

Our whole network is facing issues. The team is charging a support plan also but not providing it.
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0 Qoosh over 2 years ago

Hi Umesh,

Apologies for the poor experience you had in working with our team. I have reached out to you via PM to inquire further.

If you require immediate assistance on a support case, the best way to reach our team is to call in. You can find our regional contact numbers on the following page under "For Critical Cases".
- support.sophos.com

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

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0 umesh prajapati over 2 years ago in reply to Qoosh

Can you inform Sophos team? We are struggling big issue from 2 weeks & sophos team is not replying to mail..
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