05450544 - Sophos Firewall Ticket issue (Not providing support properly)

Question

Hi Sophos Team, 
 
 I have logged ticket from 2 weeks & daily following up with the case. but no one responding on the case & not taking on priority. 
 Becasue of sophos issue, we are facing lots of issues in our business. 
 
 You can check the ticket & my follow-up email. Please escalate on high priority. 
 
 Its very very urgent. 
 
 Umesh

Qoosh · Answer

Hi Umesh, 
 Apologies for the poor experience you had in working with our team. I have reached out to you via PM to inquire further. 
 If you require immediate assistance on a support case, the best way to reach our team is to call in. You can find our regional contact numbers on the following page under "For Critical Cases". - support.sophos.com

05450544 - Sophos Firewall Ticket issue (Not providing support properly)

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