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Sophos Home Login Issues

Bryan Truax

Hi All,

Have tried everything and haven't gotten anywhere.  I have Sophos Home and today I tried to download some FTP software.  Sophos blocked it but a pop-up said I could manage devices and sw and wanted me to login.  Apparently I didnt save my password.  I clicked the reset password button but never received and email.  And I never saw where I can request to resend the verification email.  So for support it says I have to login!  So now I am stuck.  I cant login and I cant reset my password which means I cant download anything.  How do I get help?  I have read through all the support pages and it seems unless I can login I cant get help.

Any ideas?

Thanks!



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    Hello Bryan,

    Thank you for contacting the Sophos Community.

    Make sure you’re accessing https://my.sophos.com/en-us/login/ which is the portal for Sophos Home users.

    Note: This email will come from no-reply@mail.home.sophos.com . If you didn’t receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist no-reply@mail.home.sophos.com per your email providers' settings.

    If you’re still unable to access to your Sophos Home account, please let me know.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • 0

    Hello Bryan,

    Thank you for contacting the Sophos Community.

    Make sure you’re accessing https://my.sophos.com/en-us/login/ which is the portal for Sophos Home users.

    Note: This email will come from no-reply@mail.home.sophos.com . If you didn’t receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk mail settings. You can also whitelist no-reply@mail.home.sophos.com per your email providers' settings.

    If you’re still unable to access to your Sophos Home account, please let me know.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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