Issue with client accessing my other client's website.

Hello there,

For the category issue, you can request a URL re-assessment on the following URL.

https://support.sophos.com/support/s/filesubmission?language=en_US

You can also create a local exception for the website https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/esg/Enterprise-Console/tasks/Managing_website_exceptions.html

Regards,

Hello there,

For the category issue, you can request a URL re-assessment on the following URL.

https://support.sophos.com/support/s/filesubmission?language=en_US

You can also create a local exception for the website https://docs.sophos.com/esg/enterprise-console/5-5/help/en-us/esg/Enterprise-Console/tasks/Managing_website_exceptions.html

Regards,

Hi Emmanuel,

I did submit the website but I got no response, can you check if the website is considered safe?

I have my client calling me desperately about this. He is on the brink of losing the client.

The website: https://michaelethangold.com/

Hello Ricardo,

Thank you for the follow-up, re-assessment takes between 1-to-5 business days.

As mentioned the user can create a local bypass for the URL in question.

But let me follow up with Labs about the request.

Regards,

Hello Ricardo,

I checked and the URL has been updated, we aren’t categorizing anymore as SPAM.

Regards,

Thank you Emmanuel.