Discussions Firewall XG86 VPN Connection failed

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Firewall XG86 VPN Connection failed

tarek soliman1 over 3 years ago

Suddenly when I reviewed the Firewall configuration XG86, the VPN connection for all VPN users had failed !! , I did the following actions:-

1-I restored the old configuration but did not solve the problem,

2-I updated to the latest Firmware but did not solve the problem

3-I deleted the current Firewall VPN rules and re-setup them again but did not solve the problem.

Any support Please

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0 emmosophos over 3 years ago

Hello Tarek,

Thank you for contacting the Sophos Community.

Take a look at this Recommend Read.

Most importantly, was there any change in your environment or in the XG?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 tarek soliman1 over 3 years ago in reply to emmosophos

Hi Emmanuel ,

Thanks for your comment, no changes have happened on XG86, while I try to follow the steps in the "Recommended Document" the firewall gave me this message :

Internal Server Error

I can not access it from LAN or WAN port, I should go to the datacenter to power off and power on again!.
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0 emmosophos over 3 years ago in reply to tarek soliman1

Hello Tarek,

Thank you for the follow-up.

Please upgrade the XG to the latest available firmware, let me know if the Internal Server Errors still occurs, this was fixed on MR5

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 3 years ago in reply to tarek soliman1

Hello Tarek,

Thank you for the follow-up.

Please upgrade the XG to the latest available firmware, let me know if the Internal Server Errors still occurs, this was fixed on MR5

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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