Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 5 replies
  • Answers 2 answers
  • Subscribers 22 subscribers
  • Views 2180 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstalling Sophos from Mac when app removed by throwing it into the bin.

Alex Gian

Hi,

I tried to uninstall Sophos by throwing the app into the bin, which was unsuccessful as the as I still get regular update notifications (pop-ups). How do I remove the remnants of the antivirus, please? These constant reminders are getting extremely irritating and I have to way to remove them.

Thanks!



This thread was automatically locked due to age.
  • 0

    two options

    First, type in spotlight Remove sophos  (a sophos tool to uninstall)

    if not find the tool

    Download and use tool in this post Sophos removal tool

  • 0 in reply to Surgat

    Hey!

    There are still 2 files left:
    /System/Volumes/Data/private/var/db/dslocal/nodes/Default/groups/_sophos.plist
    /System/Volumes/Data/private/var/db/dslocal/nodes/Default/users/_sophos.plist

    As I understand, that is MacOS password cache DB. Do you know how how to remove those 2 files as well? Would be glad for the help.

  • 0 in reply to Dmytro P

    I don't know why those two files are still there, maybe not have properly reboot, or the mac keychain... who knows Laughing I write without knowing

    In a very rough way, to delete a file, you know

    enable root user
    for example
    www.maketecheasier.com/.../
    and rm that files

    rm /var/db/dslocal/nodes/Default/groups/_sophos.plist
    rm /var/db/dslocal/nodes/Default/users/_sophos.plist

  • 0 in reply to Surgat

    Hi Surgat,

    Thank you for your reply, much appreciated.

    I'd rather not waste any more of my time with Sophos products.

    How do I force-remove this please? Thank you.

  • 0

    Hello,

    I have solution, you just need to follow this steps:

    • Use the Remove Sophos Endpoint tool
      1. Click the keys command + spacebar to open Spotlight.
      2. Type Remove Sophos.
        Note: If the tool exists or has not been moved to Trash, Spotlight will find it.
      3. Click enter to run the tool.
      Note: Sophos Anti-Virus cannot be uninstalled by dragging it from the Applications folder to the Trash.
    • Use the standalone Sophos anti-virus removal tool.
    • Use the terminal.
    • If you are prompted for a password,
      Type your macOS administrator password.
    • Enter the tamper protection password set in your policy.
    • If the uninstall still fails following the steps above, collect the SDU logs from the affected macOS then send it to Sophos Support.

    MyGiftCardSite

Unfiltered HTML